Hospital Directory USA
Acute care hospital Emergency room

Novant Health Matthews Medical Center in Matthews, NC

Also known as Matthews Medical Center, Presbyterian Hospital Matthews

Directions (704) 384-6500 novanthealth.org

In a medical emergency, call 911. This page is for information only.

Overview

About Novant Health Matthews Medical Center

Novant Health Matthews Medical Center is an acute care hospital in Matthews, Mecklenburg County, North Carolina. It reports its ownership to Medicare as nonprofit (other). It provides emergency services. Its CMS Overall Hospital Quality Star Rating is 5 out of 5. It has 157 licensed beds, according to state license data via HIFLD. It meets the CMS Birthing-Friendly designation criteria for maternity care. The nearest other listed hospital is Novant Health Mint Hill Medical Center, about 8.0 mi away.

CMS Care Compare

Quality ratings

5
Overall Hospital Quality Star Rating, out of 5

How this hospital compares with the national rate on each measure group:

Mortality
2 better · 5 no different
Deaths within 30 days for conditions such as heart attack, heart failure, pneumonia and stroke.
Safety of care
1 better · 7 no different
Infections and complications acquired in the hospital.
Readmission
1 better · 4 no different · 3 worse
Unplanned returns to the hospital after discharge.

Source: Centers for Medicare & Medicaid Services, Hospital General Information. How star ratings work.

Emergency department

Emergency room times

244 min
Median time in the ER before leaving (OP-18b)
2.0%
Left before being seen (OP-22)
medium
Emergency department volume

Lower times are better. Reporting period ending September 2025. Source: CMS Timely and Effective Care. What these numbers mean.

Safety of care

Infections and sepsis care

  • MRSA bloodstream infectionsNo different · SIR 0.00
  • Catheter-associated urinary tract infections (CAUTI)No different · SIR 0.40
  • Clostridioides difficile (C. diff) infectionsBetter than national · SIR 0.21
  • Central line bloodstream infections (CLABSI)No different · SIR 0.00
  • Surgical site infections after abdominal hysterectomyNo different · SIR 2.46
  • Surgical site infections after colon surgeryNo different · SIR 1.61

87% of patients with severe sepsis or septic shock received all the recommended early care steps (SEP-1). Higher is better.

SIR is the standardized infection ratio: below 1 means fewer infections than predicted for a hospital like this one. Period ending September 2025. Source: CMS Healthcare-Associated Infections and Timely and Effective Care.

HCAHPS survey

What patients say

  • Patient survey star rating
  • Would definitely recommend74%
  • Rated the hospital 9 or 1071%
  • Completed surveys341

Survey period ending September 2025. Source: CMS HCAHPS Patient Survey.

Map

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35.12188, -80.71435

Within 25 miles

Nearby hospitals

Frequently asked questions

Where is Novant Health Matthews Medical Center located?

Novant Health Matthews Medical Center is at 1500 Matthews Twnshp Prkwy Box 3310, Matthews, NC 28106 in Mecklenburg County.

Does Novant Health Matthews Medical Center have an emergency room?

Yes. Novant Health Matthews Medical Center reports emergency services to Medicare, and patients spent a median of 244 minutes in its emergency department before leaving. In a life-threatening emergency, call 911.

What is the CMS star rating of Novant Health Matthews Medical Center?

Novant Health Matthews Medical Center has a CMS Overall Hospital Quality Star Rating of 5 out of 5. The rating combines measures of mortality, safety of care, readmission, patient experience and timely and effective care, compared with hospitals nationwide.

Is Novant Health Matthews Medical Center a trauma center?

We have no trauma center designation on record for Novant Health Matthews Medical Center. Hospitals without one still treat injuries in their emergency department and transfer patients who need a trauma center. Check the North Carolina trauma program for the current list.

What is the phone number of Novant Health Matthews Medical Center?

The main phone number on record with Medicare is (704) 384-6500.

Would patients recommend Novant Health Matthews Medical Center?

In the most recent HCAHPS patient survey (341 completed surveys), 74% of patients said they would definitely recommend the hospital, and 71% rated it 9 or 10 out of 10.

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