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Acute care hospital Emergency room

Novant Health Ballantyne Medical Center in Charlotte, NC

In a medical emergency, call 911. This page is for information only.

Overview

About Novant Health Ballantyne Medical Center

Novant Health Ballantyne Medical Center is an acute care hospital in Charlotte, Mecklenburg County, North Carolina. It reports its ownership to Medicare as nonprofit (private). It provides emergency services. It does not currently have a CMS Overall Star Rating, which usually means it reports too few measures to be rated. It has 36 licensed beds, according to state license data via HIFLD. It meets the CMS Birthing-Friendly designation criteria for maternity care. The nearest other listed hospital is Carolinas Continuecare Hospital at Pineville, about 3.7 mi away.

CMS Care Compare

Quality ratings

N/A
Not rated: too few measures reported

How this hospital compares with the national rate on each measure group:

Mortality
2 no different
Deaths within 30 days for conditions such as heart attack, heart failure, pneumonia and stroke.
Safety of care
2 no different
Infections and complications acquired in the hospital.
Readmission
1 better · 2 no different
Unplanned returns to the hospital after discharge.

Source: Centers for Medicare & Medicaid Services, Hospital General Information. How star ratings work.

Emergency department

Emergency room times

192 min
Median time in the ER before leaving (OP-18b)
2.0%
Left before being seen (OP-22)
low
Emergency department volume

Lower times are better. Reporting period ending September 2025. Source: CMS Timely and Effective Care. What these numbers mean.

Safety of care

Infections and sepsis care

  • Clostridioides difficile (C. diff) infectionsNo different · SIR 0.33

92% of patients with severe sepsis or septic shock received all the recommended early care steps (SEP-1). Higher is better.

SIR is the standardized infection ratio: below 1 means fewer infections than predicted for a hospital like this one. Period ending September 2025. Source: CMS Healthcare-Associated Infections and Timely and Effective Care.

HCAHPS survey

What patients say

  • Patient survey star rating
  • Would definitely recommend82%
  • Rated the hospital 9 or 1083%
  • Completed surveys309

Survey period ending September 2025. Source: CMS HCAHPS Patient Survey.

Map

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35.04126, -80.84372

Within 25 miles

Nearby hospitals

Frequently asked questions

Where is Novant Health Ballantyne Medical Center located?

Novant Health Ballantyne Medical Center is at 10905 Providence Road W, Charlotte, NC 28277 in Mecklenburg County.

Does Novant Health Ballantyne Medical Center have an emergency room?

Yes. Novant Health Ballantyne Medical Center reports emergency services to Medicare, and patients spent a median of 192 minutes in its emergency department before leaving. In a life-threatening emergency, call 911.

What is the CMS star rating of Novant Health Ballantyne Medical Center?

Novant Health Ballantyne Medical Center does not have a current CMS Overall Star Rating. CMS only rates hospitals that report enough measures; critical access, psychiatric, VA and many small hospitals are often unrated, which says nothing about their quality.

Is Novant Health Ballantyne Medical Center a trauma center?

We have no trauma center designation on record for Novant Health Ballantyne Medical Center. Hospitals without one still treat injuries in their emergency department and transfer patients who need a trauma center. Check the North Carolina trauma program for the current list.

What is the phone number of Novant Health Ballantyne Medical Center?

The main phone number on record with Medicare is (704) 384-4000.

Would patients recommend Novant Health Ballantyne Medical Center?

In the most recent HCAHPS patient survey (309 completed surveys), 82% of patients said they would definitely recommend the hospital, and 83% rated it 9 or 10 out of 10.