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Acute care hospital Emergency roomLevel III trauma

Novant Health Presbyterian Medical Center in Charlotte, NC

Directions (704) 384-4000 novanthealth.org

In a medical emergency, call 911. This page is for information only.

Overview

About Novant Health Presbyterian Medical Center

Novant Health Presbyterian Medical Center is an acute care hospital in Charlotte, Mecklenburg County, North Carolina. It reports its ownership to Medicare as nonprofit (private). It provides emergency services. It is listed as a Level III trauma center. Its CMS Overall Hospital Quality Star Rating is 5 out of 5. It has 608 licensed beds, according to state license data via HIFLD. CMS also lists an inpatient rehabilitation unit inside the hospital. It meets the CMS Birthing-Friendly designation criteria for maternity care. The nearest other listed hospital is Charlotte Orthopedic Hospital, about 0.2 mi away.

CMS Care Compare

Quality ratings

5
Overall Hospital Quality Star Rating, out of 5

How this hospital compares with the national rate on each measure group:

Mortality
8 no different
Deaths within 30 days for conditions such as heart attack, heart failure, pneumonia and stroke.
Safety of care
4 better · 4 no different
Infections and complications acquired in the hospital.
Readmission
2 better · 7 no different · 2 worse
Unplanned returns to the hospital after discharge.

Source: Centers for Medicare & Medicaid Services, Hospital General Information. How star ratings work.

Emergency department

Emergency room times

162 min
Median time in the ER before leaving (OP-18b)
2.0%
Left before being seen (OP-22)
very high
Emergency department volume

Lower times are better. Reporting period ending September 2025. Source: CMS Timely and Effective Care. What these numbers mean.

Safety of care

Infections and sepsis care

  • MRSA bloodstream infectionsNo different · SIR 0.64
  • Catheter-associated urinary tract infections (CAUTI)Better than national · SIR 0.23
  • Clostridioides difficile (C. diff) infectionsBetter than national · SIR 0.15
  • Central line bloodstream infections (CLABSI)No different · SIR 0.79
  • Surgical site infections after abdominal hysterectomyNo different · SIR 0.68
  • Surgical site infections after colon surgeryNo different · SIR 1.15

85% of patients with severe sepsis or septic shock received all the recommended early care steps (SEP-1). Higher is better.

SIR is the standardized infection ratio: below 1 means fewer infections than predicted for a hospital like this one. Period ending September 2025. Source: CMS Healthcare-Associated Infections and Timely and Effective Care.

HCAHPS survey

What patients say

  • Patient survey star rating
  • Would definitely recommend69%
  • Rated the hospital 9 or 1068%
  • Completed surveys349

Survey period ending September 2025. Source: CMS HCAHPS Patient Survey.

Map

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35.21290, -80.82550

Within 25 miles

Nearby hospitals

Frequently asked questions

Where is Novant Health Presbyterian Medical Center located?

Novant Health Presbyterian Medical Center is at 200 Hawthorne Lane Box 33549, Charlotte, NC 28233 in Mecklenburg County.

Does Novant Health Presbyterian Medical Center have an emergency room?

Yes. Novant Health Presbyterian Medical Center reports emergency services to Medicare, and patients spent a median of 162 minutes in its emergency department before leaving. In a life-threatening emergency, call 911.

What is the CMS star rating of Novant Health Presbyterian Medical Center?

Novant Health Presbyterian Medical Center has a CMS Overall Hospital Quality Star Rating of 5 out of 5. The rating combines measures of mortality, safety of care, readmission, patient experience and timely and effective care, compared with hospitals nationwide.

Is Novant Health Presbyterian Medical Center a trauma center?

Yes. It is listed as a Level III trauma center in the HIFLD hospitals data, which is compiled from state trauma registries (source date April 2024). Trauma designations are renewed periodically, so confirm with the North Carolina EMS or trauma program. In an emergency, call 911: paramedics take seriously injured patients to the right trauma center.

What is the phone number of Novant Health Presbyterian Medical Center?

The main phone number on record with Medicare is (704) 384-4000.

Would patients recommend Novant Health Presbyterian Medical Center?

In the most recent HCAHPS patient survey (349 completed surveys), 69% of patients said they would definitely recommend the hospital, and 68% rated it 9 or 10 out of 10.

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