Mercy Medical Ctr in Springfield, MA
Also known as Mercy
In a medical emergency, call 911. This page is for information only.
About Mercy Medical Ctr
Mercy Medical Ctr is an acute care hospital in Springfield, Hampden County, Massachusetts. It reports its ownership to Medicare as nonprofit (private). It provides emergency services. Its CMS Overall Hospital Quality Star Rating is 2 out of 5. It has 251 licensed beds, according to state license data via HIFLD. CMS also lists an inpatient rehabilitation unit inside the hospital. It meets the CMS Birthing-Friendly designation criteria for maternity care. The nearest other listed hospital is Baystate Medical Center, about 0.5 mi away.
Quality ratings
How this hospital compares with the national rate on each measure group:
Source: Centers for Medicare & Medicaid Services, Hospital General Information. How star ratings work.
Emergency room times
Lower times are better. Reporting period ending September 2025. Source: CMS Timely and Effective Care. What these numbers mean.
Infections and sepsis care
- MRSA bloodstream infectionsNo different · SIR 0.00
- Catheter-associated urinary tract infections (CAUTI)No different · SIR 0.41
- Clostridioides difficile (C. diff) infectionsBetter than national · SIR 0.15
- Central line bloodstream infections (CLABSI)No different · SIR 0.41
- Surgical site infections after colon surgeryNo different · SIR 1.17
51% of patients with severe sepsis or septic shock received all the recommended early care steps (SEP-1). Higher is better.
SIR is the standardized infection ratio: below 1 means fewer infections than predicted for a hospital like this one. Period ending September 2025. Source: CMS Healthcare-Associated Infections and Timely and Effective Care.
What patients say
- Patient survey star rating
- Would definitely recommend67%
- Rated the hospital 9 or 1065%
- Completed surveys541
Survey period ending September 2025. Source: CMS HCAHPS Patient Survey.
Map
42.11666, -72.59514
Nearby hospitals
- Baystate Medical Center759 Chestnut Street, Springfield, MA · Level I traumaAcute care hospital0.5 mi
- Miravista Behavioral Health Center1233 Main Street, Holyoke, MAPsychiatric hospital4.0 mi
- Valley Springs Behavioral Health Hospital45 Lower Westfield Road, Holyoke, MAPsychiatric hospital4.5 mi
- Western Massachusetts Hospital91 East Mountain Road, Westfield, MALong-term care hospital5.5 mi
- Valley Springs Behavioral Health Hospital45 Lower Westfield Road, Holyoke, MAPsychiatric hospital5.8 mi
- Holyoke Medical Center575 Beech Street, Holyoke, MA · Emergency roomAcute care hospital6.0 mi
- Encompass Health Rehab Hospital of Western Mass222 State Street, Ludlow, MARehabilitation hospital6.9 mi
- Baystate Noble Hospital115 West Silver Street, Westfield, MA · Emergency roomAcute care hospital8.3 mi
- Baystate Wing Hospital40 Wright Street, Palmer, MA · Emergency roomAcute care hospital13 mi
- Johnson Memorial Hospital201 Chestnut Hill Road, Stafford Springs, CT · Emergency roomAcute care hospital14 mi
Frequently asked questions
Where is Mercy Medical Ctr located?
Mercy Medical Ctr is at 271 Carew Street, Springfield, MA 01104 in Hampden County.
Does Mercy Medical Ctr have an emergency room?
Yes. Mercy Medical Ctr reports emergency services to Medicare, and patients spent a median of 275 minutes in its emergency department before leaving. In a life-threatening emergency, call 911.
What is the CMS star rating of Mercy Medical Ctr?
Mercy Medical Ctr has a CMS Overall Hospital Quality Star Rating of 2 out of 5. The rating combines measures of mortality, safety of care, readmission, patient experience and timely and effective care, compared with hospitals nationwide.
Is Mercy Medical Ctr a trauma center?
We have no trauma center designation on record for Mercy Medical Ctr. Hospitals without one still treat injuries in their emergency department and transfer patients who need a trauma center. Check the Massachusetts trauma program for the current list.
What is the phone number of Mercy Medical Ctr?
The main phone number on record with Medicare is (413) 748-9000.
Would patients recommend Mercy Medical Ctr?
In the most recent HCAHPS patient survey (541 completed surveys), 67% of patients said they would definitely recommend the hospital, and 65% rated it 9 or 10 out of 10.
Related guides
- ER Wait Times ExplainedHow triage and the Emergency Severity Index decide who is seen first, why emergency rooms get crowded and where to find timing data.
- What Is a Trauma Center? Levels I to V ExplainedWhat each trauma center level provides, who designates and verifies them, pediatric trauma centers and how trauma systems route patients.
- What Is a Teaching Hospital?How residency training works, who is on the care team, the benefits and trade-offs for patients, and your rights at an academic medical center.
- How to Read a Hospital BillItemized bills, EOBs and billing codes explained, plus No Surprises Act protections and a step-by-step way to check for errors.