Baystate Wing Hospital in Palmer, MA
In a medical emergency, call 911. This page is for information only.
About Baystate Wing Hospital
Baystate Wing Hospital is an acute care hospital in Palmer, Hampden County, Massachusetts. It reports its ownership to Medicare as nonprofit (other). It provides emergency services. Its CMS Overall Hospital Quality Star Rating is 4 out of 5. It has 68 licensed beds, according to state license data via HIFLD. The nearest other listed hospital is Encompass Health Rehab Hospital of Western Mass, about 6.7 mi away.
Quality ratings
How this hospital compares with the national rate on each measure group:
Source: Centers for Medicare & Medicaid Services, Hospital General Information. How star ratings work.
Emergency room times
Lower times are better. Reporting period ending September 2025. Source: CMS Timely and Effective Care. What these numbers mean.
Infections and sepsis care
- Clostridioides difficile (C. diff) infectionsNo different · SIR 0.50
60% of patients with severe sepsis or septic shock received all the recommended early care steps (SEP-1). Higher is better.
SIR is the standardized infection ratio: below 1 means fewer infections than predicted for a hospital like this one. Period ending September 2025. Source: CMS Healthcare-Associated Infections and Timely and Effective Care.
What patients say
- Patient survey star rating
- Would definitely recommend65%
- Rated the hospital 9 or 1064%
- Completed surveys640
Survey period ending September 2025. Source: CMS HCAHPS Patient Survey.
Map
42.16853, -72.34136
Nearby hospitals
- Encompass Health Rehab Hospital of Western Mass222 State Street, Ludlow, MARehabilitation hospital6.7 mi
- Johnson Memorial Hospital201 Chestnut Hill Road, Stafford Springs, CT · Emergency roomAcute care hospital13 mi
- Mercy Medical Ctr271 Carew Street, Springfield, MA · Emergency roomAcute care hospital13 mi
- Baystate Medical Center759 Chestnut Street, Springfield, MA · Level I traumaAcute care hospital14 mi
- Holyoke Medical Center575 Beech Street, Holyoke, MA · Emergency roomAcute care hospital15 mi
- Miravista Behavioral Health Center1233 Main Street, Holyoke, MAPsychiatric hospital15 mi
- Valley Springs Behavioral Health Hospital45 Lower Westfield Road, Holyoke, MAPsychiatric hospital15 mi
- Valley Springs Behavioral Health Hospital45 Lower Westfield Road, Holyoke, MAPsychiatric hospital15 mi
- Umass Memorial Health - Harrington Hospital100 South Street, Southbridge, MA · Emergency roomAcute care hospital17 mi
- Western Massachusetts Hospital91 East Mountain Road, Westfield, MALong-term care hospital19 mi
Frequently asked questions
Where is Baystate Wing Hospital located?
Baystate Wing Hospital is at 40 Wright Street, Palmer, MA 01069 in Hampden County.
Does Baystate Wing Hospital have an emergency room?
Yes. Baystate Wing Hospital reports emergency services to Medicare, and patients spent a median of 214 minutes in its emergency department before leaving. In a life-threatening emergency, call 911.
What is the CMS star rating of Baystate Wing Hospital?
Baystate Wing Hospital has a CMS Overall Hospital Quality Star Rating of 4 out of 5. The rating combines measures of mortality, safety of care, readmission, patient experience and timely and effective care, compared with hospitals nationwide.
Is Baystate Wing Hospital a trauma center?
We have no trauma center designation on record for Baystate Wing Hospital. Hospitals without one still treat injuries in their emergency department and transfer patients who need a trauma center. Check the Massachusetts trauma program for the current list.
What is the phone number of Baystate Wing Hospital?
The main phone number on record with Medicare is (413) 283-7651.
Would patients recommend Baystate Wing Hospital?
In the most recent HCAHPS patient survey (640 completed surveys), 65% of patients said they would definitely recommend the hospital, and 64% rated it 9 or 10 out of 10.
Related guides
- How CMS Hospital Star Ratings WorkThe five measure groups behind the 1 to 5 star Overall Hospital Quality Star Rating, how it is calculated and what it leaves out.
- How to Choose a HospitalA practical checklist for planned care: insurance networks, procedure volume, quality ratings, certifications and cost estimates.
- ER Wait Times ExplainedHow triage and the Emergency Severity Index decide who is seen first, why emergency rooms get crowded and where to find timing data.
- What Is a Trauma Center? Levels I to V ExplainedWhat each trauma center level provides, who designates and verifies them, pediatric trauma centers and how trauma systems route patients.