Baystate Medical Center in Springfield, MA
Also known as Baystate
In a medical emergency, call 911. This page is for information only.
About Baystate Medical Center
Baystate Medical Center is an acute care hospital in Springfield, Hampden County, Massachusetts. It reports its ownership to Medicare as nonprofit (private). It provides emergency services. It is listed as a Level I adult, Level II pediatric trauma center. Its CMS Overall Hospital Quality Star Rating is 2 out of 5. It has 746 licensed beds, according to state license data via HIFLD. It meets the CMS Birthing-Friendly designation criteria for maternity care. The nearest other listed hospital is Mercy Medical Ctr, about 0.5 mi away.
Quality ratings
How this hospital compares with the national rate on each measure group:
Source: Centers for Medicare & Medicaid Services, Hospital General Information. How star ratings work.
Emergency room times
Lower times are better. Reporting period ending September 2025. Source: CMS Timely and Effective Care. What these numbers mean.
Infections and sepsis care
- MRSA bloodstream infectionsNo different · SIR 0.67
- Catheter-associated urinary tract infections (CAUTI)Better than national · SIR 0.29
- Clostridioides difficile (C. diff) infectionsBetter than national · SIR 0.41
- Central line bloodstream infections (CLABSI)No different · SIR 0.66
- Surgical site infections after abdominal hysterectomyNo different · SIR 0.77
- Surgical site infections after colon surgeryNo different · SIR 0.74
41% of patients with severe sepsis or septic shock received all the recommended early care steps (SEP-1). Higher is better.
SIR is the standardized infection ratio: below 1 means fewer infections than predicted for a hospital like this one. Period ending September 2025. Source: CMS Healthcare-Associated Infections and Timely and Effective Care.
What patients say
- Patient survey star rating
- Would definitely recommend62%
- Rated the hospital 9 or 1059%
- Completed surveys2,106
Survey period ending September 2025. Source: CMS HCAHPS Patient Survey.
Map
42.11902, -72.60409
Nearby hospitals
- Mercy Medical Ctr271 Carew Street, Springfield, MA · Emergency roomAcute care hospital0.5 mi
- Miravista Behavioral Health Center1233 Main Street, Holyoke, MAPsychiatric hospital3.7 mi
- Valley Springs Behavioral Health Hospital45 Lower Westfield Road, Holyoke, MAPsychiatric hospital4.2 mi
- Western Massachusetts Hospital91 East Mountain Road, Westfield, MALong-term care hospital5.0 mi
- Valley Springs Behavioral Health Hospital45 Lower Westfield Road, Holyoke, MAPsychiatric hospital5.5 mi
- Holyoke Medical Center575 Beech Street, Holyoke, MA · Emergency roomAcute care hospital5.7 mi
- Encompass Health Rehab Hospital of Western Mass222 State Street, Ludlow, MARehabilitation hospital7.2 mi
- Baystate Noble Hospital115 West Silver Street, Westfield, MA · Emergency roomAcute care hospital7.9 mi
- Baystate Wing Hospital40 Wright Street, Palmer, MA · Emergency roomAcute care hospital14 mi
- Johnson Memorial Hospital201 Chestnut Hill Road, Stafford Springs, CT · Emergency roomAcute care hospital15 mi
Frequently asked questions
Where is Baystate Medical Center located?
Baystate Medical Center is at 759 Chestnut Street, Springfield, MA 01199 in Hampden County.
Does Baystate Medical Center have an emergency room?
Yes. Baystate Medical Center reports emergency services to Medicare, and patients spent a median of 286 minutes in its emergency department before leaving. In a life-threatening emergency, call 911.
What is the CMS star rating of Baystate Medical Center?
Baystate Medical Center has a CMS Overall Hospital Quality Star Rating of 2 out of 5. The rating combines measures of mortality, safety of care, readmission, patient experience and timely and effective care, compared with hospitals nationwide.
Is Baystate Medical Center a trauma center?
Yes. It is listed as a Level I adult, Level II pediatric trauma center in the HIFLD hospitals data, which is compiled from state trauma registries (source date November 2023). Trauma designations are renewed periodically, so confirm with the Massachusetts EMS or trauma program. In an emergency, call 911: paramedics take seriously injured patients to the right trauma center.
What is the phone number of Baystate Medical Center?
The main phone number on record with Medicare is (413) 794-5516.
Would patients recommend Baystate Medical Center?
In the most recent HCAHPS patient survey (2,106 completed surveys), 62% of patients said they would definitely recommend the hospital, and 59% rated it 9 or 10 out of 10.
Related guides
- ER Wait Times ExplainedHow triage and the Emergency Severity Index decide who is seen first, why emergency rooms get crowded and where to find timing data.
- What Is a Trauma Center? Levels I to V ExplainedWhat each trauma center level provides, who designates and verifies them, pediatric trauma centers and how trauma systems route patients.
- What Is a Teaching Hospital?How residency training works, who is on the care team, the benefits and trade-offs for patients, and your rights at an academic medical center.
- How to Read a Hospital BillItemized bills, EOBs and billing codes explained, plus No Surprises Act protections and a step-by-step way to check for errors.