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Acute care hospital Emergency room

Henrico Doctors' Hospital in Richmond, VA

Directions (804) 289-4500 hcavirginia.com

In a medical emergency, call 911. This page is for information only.

Overview

About Henrico Doctors' Hospital

Henrico Doctors' Hospital is an acute care hospital in Richmond, Henrico County, Virginia. It reports its ownership to Medicare as nonprofit (other). It provides emergency services. Its CMS Overall Hospital Quality Star Rating is 4 out of 5. CMS also lists an inpatient rehabilitation unit inside the hospital. The nearest other listed hospital is Bon Secours St Marys Hospital, about 1.9 mi away.

CMS Care Compare

Quality ratings

4
Overall Hospital Quality Star Rating, out of 5

How this hospital compares with the national rate on each measure group:

Mortality
7 no different · 1 worse
Deaths within 30 days for conditions such as heart attack, heart failure, pneumonia and stroke.
Safety of care
5 better · 3 no different
Infections and complications acquired in the hospital.
Readmission
11 no different
Unplanned returns to the hospital after discharge.

Source: Centers for Medicare & Medicaid Services, Hospital General Information. How star ratings work.

Emergency department

Emergency room times

148 min
Median time in the ER before leaving (OP-18b)
1.0%
Left before being seen (OP-22)
very high
Emergency department volume

Lower times are better. Reporting period ending September 2025. Source: CMS Timely and Effective Care. What these numbers mean.

Safety of care

Infections and sepsis care

  • MRSA bloodstream infectionsNo different · SIR 0.82
  • Catheter-associated urinary tract infections (CAUTI)Better than national · SIR 0.14
  • Clostridioides difficile (C. diff) infectionsBetter than national · SIR 0.12
  • Central line bloodstream infections (CLABSI)Better than national · SIR 0.15
  • Surgical site infections after abdominal hysterectomyNo different · SIR 0.85
  • Surgical site infections after colon surgeryNo different · SIR 0.73

50% of patients with severe sepsis or septic shock received all the recommended early care steps (SEP-1). Higher is better.

SIR is the standardized infection ratio: below 1 means fewer infections than predicted for a hospital like this one. Period ending September 2025. Source: CMS Healthcare-Associated Infections and Timely and Effective Care.

HCAHPS survey

What patients say

  • Patient survey star rating
  • Would definitely recommend69%
  • Rated the hospital 9 or 1068%
  • Completed surveys1,459

Survey period ending September 2025. Source: CMS HCAHPS Patient Survey.

Map

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37.60374, -77.53781

Within 25 miles

Nearby hospitals

Frequently asked questions

Where is Henrico Doctors' Hospital located?

Henrico Doctors' Hospital is at 1602 Skipwith Road, Richmond, VA 23229 in Henrico County.

Does Henrico Doctors' Hospital have an emergency room?

Yes. Henrico Doctors' Hospital reports emergency services to Medicare, and patients spent a median of 148 minutes in its emergency department before leaving. In a life-threatening emergency, call 911.

What is the CMS star rating of Henrico Doctors' Hospital?

Henrico Doctors' Hospital has a CMS Overall Hospital Quality Star Rating of 4 out of 5. The rating combines measures of mortality, safety of care, readmission, patient experience and timely and effective care, compared with hospitals nationwide.

Is Henrico Doctors' Hospital a trauma center?

We have no trauma center designation on record for Henrico Doctors' Hospital. Hospitals without one still treat injuries in their emergency department and transfer patients who need a trauma center. Check the Virginia trauma program for the current list.

What is the phone number of Henrico Doctors' Hospital?

The main phone number on record with Medicare is (804) 289-4500.

Would patients recommend Henrico Doctors' Hospital?

In the most recent HCAHPS patient survey (1,459 completed surveys), 69% of patients said they would definitely recommend the hospital, and 68% rated it 9 or 10 out of 10.

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