Metrohealth System in Cleveland, OH
Also known as MetroHealth Medical Center, Cleveland Metropolitan General Hospital
In a medical emergency, call 911. This page is for information only.
About Metrohealth System
Metrohealth System is an acute care hospital in Cleveland, Cuyahoga County, Ohio. It reports its ownership to Medicare as nonprofit (other). It provides emergency services. It is listed as a Level I adult, Level II pediatric trauma center. Its CMS Overall Hospital Quality Star Rating is 3 out of 5. It has 731 licensed beds, according to state license data via HIFLD. CMS also lists an inpatient rehabilitation unit inside the hospital. It meets the CMS Birthing-Friendly designation criteria for maternity care. The nearest other listed hospital is Grace Hospital, about 1.3 mi away.
Quality ratings
How this hospital compares with the national rate on each measure group:
Source: Centers for Medicare & Medicaid Services, Hospital General Information. How star ratings work.
Emergency room times
Lower times are better. Reporting period ending September 2025. Source: CMS Timely and Effective Care. What these numbers mean.
Infections and sepsis care
- MRSA bloodstream infectionsWorse than national · SIR 1.65
- Catheter-associated urinary tract infections (CAUTI)No different · SIR 0.61
- Clostridioides difficile (C. diff) infectionsBetter than national · SIR 0.41
- Central line bloodstream infections (CLABSI)No different · SIR 0.61
- Surgical site infections after abdominal hysterectomyNo different · SIR 2.03
- Surgical site infections after colon surgeryNo different · SIR 1.48
48% of patients with severe sepsis or septic shock received all the recommended early care steps (SEP-1). Higher is better.
SIR is the standardized infection ratio: below 1 means fewer infections than predicted for a hospital like this one. Period ending September 2025. Source: CMS Healthcare-Associated Infections and Timely and Effective Care.
What patients say
- Patient survey star rating
- Would definitely recommend75%
- Rated the hospital 9 or 1073%
- Completed surveys1,359
Survey period ending September 2025. Source: CMS HCAHPS Patient Survey.
Map
41.46234, -81.69903
Nearby hospitals
- Grace Hospital2307 West 14th Street, Cleveland, OHHospital1.3 mi
- Lutheran Hospital1730 West 25th Street, Cleveland, OH · Emergency roomAcute care hospital1.8 mi
- Cleveland Clinic Children's Hospital for Rehab2801 Martin Luther King, Jr Drive, Cleveland, OHChildren's hospital4.8 mi
- Cleveland Clinic9500 Euclid Avenue, Cleveland, OH · Emergency roomAcute care hospital4.9 mi
- Select Specialty Hospital- Cleveland Fairhill11900 Fairhill Road, Cleveland, OHLong-term care hospital5.6 mi
- Rainbow Babies and Childrens Hospital11100 Euclid Avenue, Cleveland, OHChildren's hospital5.6 mi
- UH Cleveland Medical Center11100 Euclid Avenue, Cleveland, OH · Level I traumaAcute care hospital5.6 mi
- Louis Stokes Cleveland VA Medical Center10701 East Blvd, Cleveland, OH · Emergency roomVA medical center5.6 mi
- MetroHealth Parma Medical Center12031 Snow Road, Parma, OH · Level III traumaHospital5.6 mi
- Parma Community General Hospital7007 Powers Boulevard, Parma, OHAcute care hospital5.7 mi
Frequently asked questions
Where is Metrohealth System located?
Metrohealth System is at 2500 Metrohealth Drive, Cleveland, OH 44109 in Cuyahoga County.
Does Metrohealth System have an emergency room?
Yes. Metrohealth System reports emergency services to Medicare, and patients spent a median of 156 minutes in its emergency department before leaving. In a life-threatening emergency, call 911.
What is the CMS star rating of Metrohealth System?
Metrohealth System has a CMS Overall Hospital Quality Star Rating of 3 out of 5. The rating combines measures of mortality, safety of care, readmission, patient experience and timely and effective care, compared with hospitals nationwide.
Is Metrohealth System a trauma center?
Yes. It is listed as a Level I adult, Level II pediatric trauma center in the HIFLD hospitals data, which is compiled from state trauma registries (source date April 2024). Trauma designations are renewed periodically, so confirm with the Ohio EMS or trauma program. In an emergency, call 911: paramedics take seriously injured patients to the right trauma center.
What is the phone number of Metrohealth System?
The main phone number on record with Medicare is (216) 778-7089.
Would patients recommend Metrohealth System?
In the most recent HCAHPS patient survey (1,359 completed surveys), 75% of patients said they would definitely recommend the hospital, and 73% rated it 9 or 10 out of 10.
Related guides
- ER Wait Times ExplainedHow triage and the Emergency Severity Index decide who is seen first, why emergency rooms get crowded and where to find timing data.
- What Is a Trauma Center? Levels I to V ExplainedWhat each trauma center level provides, who designates and verifies them, pediatric trauma centers and how trauma systems route patients.
- What Is a Teaching Hospital?How residency training works, who is on the care team, the benefits and trade-offs for patients, and your rights at an academic medical center.
- How to Read a Hospital BillItemized bills, EOBs and billing codes explained, plus No Surprises Act protections and a step-by-step way to check for errors.