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Acute care hospital Emergency room

Mercy Hospital of Buffalo in Buffalo, NY

Directions (716) 826-7000 chsbuffalo.org

In a medical emergency, call 911. This page is for information only.

Overview

About Mercy Hospital of Buffalo

Mercy Hospital of Buffalo is an acute care hospital in Buffalo, Erie County, New York. It reports its ownership to Medicare as nonprofit (private). It provides emergency services. Its CMS Overall Hospital Quality Star Rating is 2 out of 5. It has 387 licensed beds, according to state license data via HIFLD. CMS also lists an inpatient rehabilitation unit inside the hospital. It meets the CMS Birthing-Friendly designation criteria for maternity care. The nearest other listed hospital is Western Ny Childrens Psychiatric Center, about 3.3 mi away.

CMS Care Compare

Quality ratings

2
Overall Hospital Quality Star Rating, out of 5

How this hospital compares with the national rate on each measure group:

Mortality
8 no different
Deaths within 30 days for conditions such as heart attack, heart failure, pneumonia and stroke.
Safety of care
3 better · 3 no different
Infections and complications acquired in the hospital.
Readmission
1 better · 5 no different · 2 worse
Unplanned returns to the hospital after discharge.

Source: Centers for Medicare & Medicaid Services, Hospital General Information. How star ratings work.

Emergency department

Emergency room times

307 min
Median time in the ER before leaving (OP-18b)
3.0%
Left before being seen (OP-22)
very high
Emergency department volume

Lower times are better. Reporting period ending September 2025. Source: CMS Timely and Effective Care. What these numbers mean.

Safety of care

Infections and sepsis care

  • MRSA bloodstream infectionsNo different · SIR 0.74
  • Catheter-associated urinary tract infections (CAUTI)Better than national · SIR 0.22
  • Clostridioides difficile (C. diff) infectionsBetter than national · SIR 0.43
  • Central line bloodstream infections (CLABSI)Better than national · SIR 0.11
  • Surgical site infections after colon surgeryNo different · SIR 0.40

42% of patients with severe sepsis or septic shock received all the recommended early care steps (SEP-1). Higher is better.

SIR is the standardized infection ratio: below 1 means fewer infections than predicted for a hospital like this one. Period ending September 2025. Source: CMS Healthcare-Associated Infections and Timely and Effective Care.

HCAHPS survey

What patients say

  • Patient survey star rating
  • Would definitely recommend64%
  • Rated the hospital 9 or 1066%
  • Completed surveys2,796

Survey period ending September 2025. Source: CMS HCAHPS Patient Survey.

Map

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42.84825, -78.81250

Within 25 miles

Nearby hospitals

Frequently asked questions

Where is Mercy Hospital of Buffalo located?

Mercy Hospital of Buffalo is at 565 Abbott Road, Buffalo, NY 14220 in Erie County.

Does Mercy Hospital of Buffalo have an emergency room?

Yes. Mercy Hospital of Buffalo reports emergency services to Medicare, and patients spent a median of 307 minutes in its emergency department before leaving. In a life-threatening emergency, call 911.

What is the CMS star rating of Mercy Hospital of Buffalo?

Mercy Hospital of Buffalo has a CMS Overall Hospital Quality Star Rating of 2 out of 5. The rating combines measures of mortality, safety of care, readmission, patient experience and timely and effective care, compared with hospitals nationwide.

Is Mercy Hospital of Buffalo a trauma center?

We have no trauma center designation on record for Mercy Hospital of Buffalo. Hospitals without one still treat injuries in their emergency department and transfer patients who need a trauma center. Check the New York trauma program for the current list.

What is the phone number of Mercy Hospital of Buffalo?

The main phone number on record with Medicare is (716) 826-7000.

Would patients recommend Mercy Hospital of Buffalo?

In the most recent HCAHPS patient survey (2,796 completed surveys), 64% of patients said they would definitely recommend the hospital, and 66% rated it 9 or 10 out of 10.

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