Sentara Norfolk General Hospital in Norfolk, VA
In a medical emergency, call 911. This page is for information only.
About Sentara Norfolk General Hospital
Sentara Norfolk General Hospital is an acute care hospital in Norfolk, Norfolk City, Virginia. It reports its ownership to Medicare as nonprofit (other). It provides emergency services. It is listed as a Level I trauma center. Its CMS Overall Hospital Quality Star Rating is 4 out of 5. It has 907 licensed beds, according to state license data via HIFLD. CMS also lists an inpatient rehabilitation unit inside the hospital. It meets the CMS Birthing-Friendly designation criteria for maternity care. Hospital for Extended Recovery is on the same campus or next door.
Quality ratings
How this hospital compares with the national rate on each measure group:
Source: Centers for Medicare & Medicaid Services, Hospital General Information. How star ratings work.
Emergency room times
Lower times are better. Reporting period ending September 2025. Source: CMS Timely and Effective Care. What these numbers mean.
Infections and sepsis care
- MRSA bloodstream infectionsNo different · SIR 0.62
- Catheter-associated urinary tract infections (CAUTI)Better than national · SIR 0.32
- Clostridioides difficile (C. diff) infectionsBetter than national · SIR 0.25
- Central line bloodstream infections (CLABSI)Better than national · SIR 0.44
- Surgical site infections after colon surgeryNo different · SIR 0.73
74% of patients with severe sepsis or septic shock received all the recommended early care steps (SEP-1). Higher is better.
SIR is the standardized infection ratio: below 1 means fewer infections than predicted for a hospital like this one. Period ending September 2025. Source: CMS Healthcare-Associated Infections and Timely and Effective Care.
What patients say
- Patient survey star rating
- Would definitely recommend75%
- Rated the hospital 9 or 1072%
- Completed surveys994
Survey period ending September 2025. Source: CMS HCAHPS Patient Survey.
Map
36.86254, -76.30492
Nearby hospitals
- Hospital for Extended Recovery600 Gresham Drive Suite 700, Norfolk, VALong-term care hospitalSame campus
- Childrens Hospital of the Kings Daughters Inc601 Children'S Lane, Norfolk, VA · Level I traumaChildren's hospital0.2 mi
- NMC Portsmouth620 John Paul Jones Cir, Portsmouth, VA · Emergency roomMilitary hospital1.3 mi
- Bon Secours Maryview Medical Center3636 High Street, Portsmouth, VA · Emergency roomAcute care hospital3.0 mi
- Lake Taylor Transitional Care Hospital1309 Kempsville Road, Norfolk, VALong-term care hospital5.6 mi
- Sentara Leigh Hospital830 Kempsville Road, Norfolk, VAAcute care hospital6.4 mi
- Bon Secours Harbour View Medical Center1020 Bon Secours Drive, Suffolk, VA · Emergency roomAcute care hospital7.5 mi
- Chesapeake General Hospital736 Battlefield Blvd, North, Chesapeake, VA · Emergency roomAcute care hospital8.7 mi
- Hampton VA Medical Center100 Emancipation Drive, Hampton, VA · Emergency roomVA medical center11 mi
- Sentara Princess Anne Hospital2025 Glenn Mitchell Drive, Virginia Beach, VA · Emergency roomHospital13 mi
Frequently asked questions
Where is Sentara Norfolk General Hospital located?
Sentara Norfolk General Hospital is at 600 Gresham Dr, Norfolk, VA 23507 in Norfolk City.
Does Sentara Norfolk General Hospital have an emergency room?
Yes. Sentara Norfolk General Hospital reports emergency services to Medicare, and patients spent a median of 183 minutes in its emergency department before leaving. In a life-threatening emergency, call 911.
What is the CMS star rating of Sentara Norfolk General Hospital?
Sentara Norfolk General Hospital has a CMS Overall Hospital Quality Star Rating of 4 out of 5. The rating combines measures of mortality, safety of care, readmission, patient experience and timely and effective care, compared with hospitals nationwide.
Is Sentara Norfolk General Hospital a trauma center?
Yes. It is listed as a Level I trauma center in the HIFLD hospitals data, which is compiled from state trauma registries (source date April 2024). Trauma designations are renewed periodically, so confirm with the Virginia EMS or trauma program. In an emergency, call 911: paramedics take seriously injured patients to the right trauma center.
What is the phone number of Sentara Norfolk General Hospital?
The main phone number on record with Medicare is (757) 388-3000.
Would patients recommend Sentara Norfolk General Hospital?
In the most recent HCAHPS patient survey (994 completed surveys), 75% of patients said they would definitely recommend the hospital, and 72% rated it 9 or 10 out of 10.
Related guides
- How CMS Hospital Star Ratings WorkThe five measure groups behind the 1 to 5 star Overall Hospital Quality Star Rating, how it is calculated and what it leaves out.
- How to Choose a Hospital to Give BirthLevels of maternal and newborn care, the CMS Birthing-Friendly designation, quality data and questions to ask on a tour.
- How to Choose a HospitalA practical checklist for planned care: insurance networks, procedure volume, quality ratings, certifications and cost estimates.
- ER Wait Times ExplainedHow triage and the Emergency Severity Index decide who is seen first, why emergency rooms get crowded and where to find timing data.