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Acute care hospital Emergency room

Sentara Careplex Hospital in Hampton, VA

Directions (757) 827-2545 sentara.com

In a medical emergency, call 911. This page is for information only.

Overview

About Sentara Careplex Hospital

Sentara Careplex Hospital is an acute care hospital in Hampton, Hampton City, Virginia. It reports its ownership to Medicare as nonprofit (private). It provides emergency services. Its CMS Overall Hospital Quality Star Rating is 4 out of 5. It has 224 licensed beds, according to state license data via HIFLD. It meets the CMS Birthing-Friendly designation criteria for maternity care. The nearest other listed hospital is Orthopaedic Hospital, about 0.6 mi away.

CMS Care Compare

Quality ratings

4
Overall Hospital Quality Star Rating, out of 5

How this hospital compares with the national rate on each measure group:

Mortality
7 no different
Deaths within 30 days for conditions such as heart attack, heart failure, pneumonia and stroke.
Safety of care
2 better · 4 no different
Infections and complications acquired in the hospital.
Readmission
5 no different · 2 worse
Unplanned returns to the hospital after discharge.

Source: Centers for Medicare & Medicaid Services, Hospital General Information. How star ratings work.

Emergency department

Emergency room times

134 min
Median time in the ER before leaving (OP-18b)
4.0%
Left before being seen (OP-22)
very high
Emergency department volume

Lower times are better. Reporting period ending September 2025. Source: CMS Timely and Effective Care. What these numbers mean.

Safety of care

Infections and sepsis care

  • MRSA bloodstream infectionsNo different · SIR 0.00
  • Catheter-associated urinary tract infections (CAUTI)No different · SIR 0.48
  • Clostridioides difficile (C. diff) infectionsBetter than national · SIR 0.33
  • Central line bloodstream infections (CLABSI)Better than national · SIR 0.00
  • Surgical site infections after colon surgeryNo different · SIR 0.89

81% of patients with severe sepsis or septic shock received all the recommended early care steps (SEP-1). Higher is better.

SIR is the standardized infection ratio: below 1 means fewer infections than predicted for a hospital like this one. Period ending September 2025. Source: CMS Healthcare-Associated Infections and Timely and Effective Care.

HCAHPS survey

What patients say

  • Patient survey star rating
  • Would definitely recommend70%
  • Rated the hospital 9 or 1071%
  • Completed surveys742

Survey period ending September 2025. Source: CMS HCAHPS Patient Survey.

Map

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37.06359, -76.39758

Within 25 miles

Nearby hospitals

Frequently asked questions

Where is Sentara Careplex Hospital located?

Sentara Careplex Hospital is at 3000 Coliseum Drive, Hampton, VA 23666 in Hampton City.

Does Sentara Careplex Hospital have an emergency room?

Yes. Sentara Careplex Hospital reports emergency services to Medicare, and patients spent a median of 134 minutes in its emergency department before leaving. In a life-threatening emergency, call 911.

What is the CMS star rating of Sentara Careplex Hospital?

Sentara Careplex Hospital has a CMS Overall Hospital Quality Star Rating of 4 out of 5. The rating combines measures of mortality, safety of care, readmission, patient experience and timely and effective care, compared with hospitals nationwide.

Is Sentara Careplex Hospital a trauma center?

We have no trauma center designation on record for Sentara Careplex Hospital. Hospitals without one still treat injuries in their emergency department and transfer patients who need a trauma center. Check the Virginia trauma program for the current list.

What is the phone number of Sentara Careplex Hospital?

The main phone number on record with Medicare is (757) 827-2545.

Would patients recommend Sentara Careplex Hospital?

In the most recent HCAHPS patient survey (742 completed surveys), 70% of patients said they would definitely recommend the hospital, and 71% rated it 9 or 10 out of 10.

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