University Medical Center in Lubbock, TX
In a medical emergency, call 911. This page is for information only.
About University Medical Center
University Medical Center is an acute care hospital in Lubbock, Lubbock County, Texas. It reports its ownership to Medicare as public (hospital district or authority). It provides emergency services. It is listed as a Level I trauma center. Its CMS Overall Hospital Quality Star Rating is 2 out of 5. It has 495 licensed beds, according to state license data via HIFLD. It meets the CMS Birthing-Friendly designation criteria for maternity care. The nearest other listed hospital is Covenant Medical Center, about 0.9 mi away.
Quality ratings
How this hospital compares with the national rate on each measure group:
Source: Centers for Medicare & Medicaid Services, Hospital General Information. How star ratings work.
Emergency room times
Lower times are better. Reporting period ending September 2025. Source: CMS Timely and Effective Care. What these numbers mean.
Infections and sepsis care
- MRSA bloodstream infectionsNo different · SIR 0.88
- Catheter-associated urinary tract infections (CAUTI)Better than national · SIR 0.32
- Clostridioides difficile (C. diff) infectionsBetter than national · SIR 0.44
- Central line bloodstream infections (CLABSI)Better than national · SIR 0.08
- Surgical site infections after abdominal hysterectomyNo different · SIR 0.00
- Surgical site infections after colon surgeryBetter than national · SIR 0.35
36% of patients with severe sepsis or septic shock received all the recommended early care steps (SEP-1). Higher is better.
SIR is the standardized infection ratio: below 1 means fewer infections than predicted for a hospital like this one. Period ending September 2025. Source: CMS Healthcare-Associated Infections and Timely and Effective Care.
What patients say
- Patient survey star rating
- Would definitely recommend78%
- Rated the hospital 9 or 1076%
- Completed surveys601
Survey period ending September 2025. Source: CMS HCAHPS Patient Survey.
Map
33.59082, -101.88805
Nearby hospitals
- Covenant Medical Center3615 19th Street, Lubbock, TX · Level II traumaAcute care hospital0.9 mi
- Covenant Specialty Hospital3815 20th Street, Lubbock, TXLong-term care hospital1.1 mi
- Covenant Childrens Hospital4015 22nd Place, Lubbock, TX · Level II traumaChildren's hospital1.4 mi
- Lubbock Heart Hospital Lp4810 North Loop 289, Lubbock, TX · Emergency roomAcute care hospital1.7 mi
- Oceans Behavioral Hospital of Lubbock4202 Princeton Street, Lubbock, TXPsychiatric hospital1.9 mi
- Trustpoint Rehab Hospital of Lubbock4302 Princeton, Lubbock, TXRehabilitation hospital2.0 mi
- South Plains Rehabilitation Hospital An Affiliate5406 Colgate Street, Lubbock, TXRehabilitation hospital2.3 mi
- Grace Surgical Hospital2412 50th St, Lubbock, TX · Emergency roomAcute care hospital3.1 mi
- Starcare Specialty Health /Sunrise Canyon Hospital1950 Aspen Avenue, Lubbock, TXPsychiatric hospital4.8 mi
- Exceptional Community Hospital Lubbock6401 Spur 327, Lubbock, TX · Emergency roomAcute care hospital5.8 mi
Frequently asked questions
Where is University Medical Center located?
University Medical Center is at 602 Indiana Avenue, Lubbock, TX 79415 in Lubbock County.
Does University Medical Center have an emergency room?
Yes. University Medical Center reports emergency services to Medicare, and patients spent a median of 189 minutes in its emergency department before leaving. In a life-threatening emergency, call 911.
What is the CMS star rating of University Medical Center?
University Medical Center has a CMS Overall Hospital Quality Star Rating of 2 out of 5. The rating combines measures of mortality, safety of care, readmission, patient experience and timely and effective care, compared with hospitals nationwide.
Is University Medical Center a trauma center?
Yes. It is listed as a Level I trauma center in the HIFLD hospitals data, which is compiled from state trauma registries (source date March 2024). Trauma designations are renewed periodically, so confirm with the Texas EMS or trauma program. In an emergency, call 911: paramedics take seriously injured patients to the right trauma center.
What is the phone number of University Medical Center?
The main phone number on record with Medicare is (806) 775-8200.
Would patients recommend University Medical Center?
In the most recent HCAHPS patient survey (601 completed surveys), 78% of patients said they would definitely recommend the hospital, and 76% rated it 9 or 10 out of 10.
Related guides
- How to Get Inpatient Mental Health CareWays to be admitted, voluntary and involuntary care, what a stay looks like, and how insurance, Medicare and Medicaid cover it.
- ER Wait Times ExplainedHow triage and the Emergency Severity Index decide who is seen first, why emergency rooms get crowded and where to find timing data.
- What Is a Trauma Center? Levels I to V ExplainedWhat each trauma center level provides, who designates and verifies them, pediatric trauma centers and how trauma systems route patients.
- What Is a Teaching Hospital?How residency training works, who is on the care team, the benefits and trade-offs for patients, and your rights at an academic medical center.