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Acute care hospital Emergency roomLevel IV trauma

HCA Houston Healthcare West in Houston, TX

Also known as West Houston Medical Center

Directions (281) 588-8080 hcahoustonhealthcare.com

In a medical emergency, call 911. This page is for information only.

Overview

About HCA Houston Healthcare West

HCA Houston Healthcare West is an acute care hospital in Houston, Harris County, Texas. It reports its ownership to Medicare as for-profit. It provides emergency services. It is listed as a Level IV trauma center. Its CMS Overall Hospital Quality Star Rating is 1 out of 5. It has 273 licensed beds, according to state license data via HIFLD. CMS also lists an inpatient rehabilitation unit inside the hospital. It meets the CMS Birthing-Friendly designation criteria for maternity care. The nearest other listed hospital is Healthbridge Childrens's Hospital of Houston, about 0.8 mi away.

CMS Care Compare

Quality ratings

1
Overall Hospital Quality Star Rating, out of 5

How this hospital compares with the national rate on each measure group:

Mortality
6 no different
Deaths within 30 days for conditions such as heart attack, heart failure, pneumonia and stroke.
Safety of care
1 better · 5 no different
Infections and complications acquired in the hospital.
Readmission
3 no different · 2 worse
Unplanned returns to the hospital after discharge.

Source: Centers for Medicare & Medicaid Services, Hospital General Information. How star ratings work.

Emergency department

Emergency room times

104 min
Median time in the ER before leaving (OP-18b)
1.0%
Left before being seen (OP-22)
very high
Emergency department volume

Lower times are better. Reporting period ending September 2025. Source: CMS Timely and Effective Care. What these numbers mean.

Safety of care

Infections and sepsis care

  • MRSA bloodstream infectionsNo different · SIR 0.43
  • Catheter-associated urinary tract infections (CAUTI)Better than national · SIR 0.00
  • Clostridioides difficile (C. diff) infectionsBetter than national · SIR 0.00
  • Central line bloodstream infections (CLABSI)No different · SIR 0.23
  • Surgical site infections after colon surgeryNo different · SIR 0.80

67% of patients with severe sepsis or septic shock received all the recommended early care steps (SEP-1). Higher is better.

SIR is the standardized infection ratio: below 1 means fewer infections than predicted for a hospital like this one. Period ending September 2025. Source: CMS Healthcare-Associated Infections and Timely and Effective Care.

HCAHPS survey

What patients say

  • Patient survey star rating
  • Would definitely recommend56%
  • Rated the hospital 9 or 1059%
  • Completed surveys714

Survey period ending September 2025. Source: CMS HCAHPS Patient Survey.

Map

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29.73066, -95.59301

Within 25 miles

Nearby hospitals

Frequently asked questions

Where is HCA Houston Healthcare West located?

HCA Houston Healthcare West is at 12141 Richmond Ave, Houston, TX 77082 in Harris County.

Does HCA Houston Healthcare West have an emergency room?

Yes. HCA Houston Healthcare West reports emergency services to Medicare, and patients spent a median of 104 minutes in its emergency department before leaving. In a life-threatening emergency, call 911.

What is the CMS star rating of HCA Houston Healthcare West?

HCA Houston Healthcare West has a CMS Overall Hospital Quality Star Rating of 1 out of 5. The rating combines measures of mortality, safety of care, readmission, patient experience and timely and effective care, compared with hospitals nationwide.

Is HCA Houston Healthcare West a trauma center?

Yes. It is listed as a Level IV trauma center in the HIFLD hospitals data, which is compiled from state trauma registries (source date March 2024). Trauma designations are renewed periodically, so confirm with the Texas EMS or trauma program. In an emergency, call 911: paramedics take seriously injured patients to the right trauma center.

What is the phone number of HCA Houston Healthcare West?

The main phone number on record with Medicare is (281) 588-8080.

Would patients recommend HCA Houston Healthcare West?

In the most recent HCAHPS patient survey (714 completed surveys), 56% of patients said they would definitely recommend the hospital, and 59% rated it 9 or 10 out of 10.

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