Hospital Directory USA
Acute care hospital Emergency roomLevel I trauma

University Health System, Inc in Knoxville, TN

Also known as University of Tennessee Medical Center

Directions (865) 305-9000 utmedical.org

In a medical emergency, call 911. This page is for information only.

Overview

About University Health System, Inc

University Health System, Inc is an acute care hospital in Knoxville, Knox County, Tennessee. It reports its ownership to Medicare as nonprofit (private). It provides emergency services. It is listed as a Level I trauma center. Its CMS Overall Hospital Quality Star Rating is 4 out of 5. It has 710 licensed beds, according to state license data via HIFLD. It meets the CMS Birthing-Friendly designation criteria for maternity care. The nearest other listed hospital is East Tennessee Childrens Hospital, about 1.3 mi away.

CMS Care Compare

Quality ratings

4
Overall Hospital Quality Star Rating, out of 5

How this hospital compares with the national rate on each measure group:

Mortality
6 no different · 2 worse
Deaths within 30 days for conditions such as heart attack, heart failure, pneumonia and stroke.
Safety of care
4 better · 3 no different · 1 worse
Infections and complications acquired in the hospital.
Readmission
3 better · 8 no different
Unplanned returns to the hospital after discharge.

Source: Centers for Medicare & Medicaid Services, Hospital General Information. How star ratings work.

Emergency department

Emergency room times

249 min
Median time in the ER before leaving (OP-18b)
0.0%
Left before being seen (OP-22)
very high
Emergency department volume

Lower times are better. Reporting period ending September 2025. Source: CMS Timely and Effective Care. What these numbers mean.

Safety of care

Infections and sepsis care

  • MRSA bloodstream infectionsNo different · SIR 0.97
  • Catheter-associated urinary tract infections (CAUTI)Better than national · SIR 0.33
  • Clostridioides difficile (C. diff) infectionsBetter than national · SIR 0.35
  • Central line bloodstream infections (CLABSI)Better than national · SIR 0.52
  • Surgical site infections after abdominal hysterectomyNo different · SIR 0.56
  • Surgical site infections after colon surgeryBetter than national · SIR 0.45

53% of patients with severe sepsis or septic shock received all the recommended early care steps (SEP-1). Higher is better.

SIR is the standardized infection ratio: below 1 means fewer infections than predicted for a hospital like this one. Period ending September 2025. Source: CMS Healthcare-Associated Infections and Timely and Effective Care.

HCAHPS survey

What patients say

  • Patient survey star rating
  • Would definitely recommend77%
  • Rated the hospital 9 or 1073%
  • Completed surveys1,645

Survey period ending September 2025. Source: CMS HCAHPS Patient Survey.

Map

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35.93982, -83.94884

Within 25 miles

Nearby hospitals

Frequently asked questions

Where is University Health System, Inc located?

University Health System, Inc is at 1924 Alcoa Highway, Knoxville, TN 37920 in Knox County.

Does University Health System, Inc have an emergency room?

Yes. University Health System, Inc reports emergency services to Medicare, and patients spent a median of 249 minutes in its emergency department before leaving. In a life-threatening emergency, call 911.

What is the CMS star rating of University Health System, Inc?

University Health System, Inc has a CMS Overall Hospital Quality Star Rating of 4 out of 5. The rating combines measures of mortality, safety of care, readmission, patient experience and timely and effective care, compared with hospitals nationwide.

Is University Health System, Inc a trauma center?

Yes. It is listed as a Level I trauma center in the HIFLD hospitals data, which is compiled from state trauma registries (source date April 2024). Trauma designations are renewed periodically, so confirm with the Tennessee EMS or trauma program. In an emergency, call 911: paramedics take seriously injured patients to the right trauma center.

What is the phone number of University Health System, Inc?

The main phone number on record with Medicare is (865) 305-9000.

Would patients recommend University Health System, Inc?

In the most recent HCAHPS patient survey (1,645 completed surveys), 77% of patients said they would definitely recommend the hospital, and 73% rated it 9 or 10 out of 10.

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