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Acute care hospital Emergency roomLevel II trauma

Novant Health New Hanover Regional Medical Center in Wilmington, NC

Also known as New Hanover Regional Medical Center

Directions (910) 343-7000 novanthealth.org

In a medical emergency, call 911. This page is for information only.

Overview

About Novant Health New Hanover Regional Medical Center

Novant Health New Hanover Regional Medical Center is an acute care hospital in Wilmington, New Hanover County, North Carolina. It reports its ownership to Medicare as public (local government). It provides emergency services. It is listed as a Level II trauma center. Its CMS Overall Hospital Quality Star Rating is 3 out of 5. It has 800 licensed beds, according to state license data via HIFLD. CMS also lists an inpatient rehabilitation unit inside the hospital. It meets the CMS Birthing-Friendly designation criteria for maternity care. The nearest other listed hospital is Wilmington Treatment Center, about 0.8 mi away.

CMS Care Compare

Quality ratings

3
Overall Hospital Quality Star Rating, out of 5

How this hospital compares with the national rate on each measure group:

Mortality
7 no different · 1 worse
Deaths within 30 days for conditions such as heart attack, heart failure, pneumonia and stroke.
Safety of care
2 better · 6 no different
Infections and complications acquired in the hospital.
Readmission
2 better · 7 no different · 2 worse
Unplanned returns to the hospital after discharge.

Source: Centers for Medicare & Medicaid Services, Hospital General Information. How star ratings work.

Emergency department

Emergency room times

204 min
Median time in the ER before leaving (OP-18b)
2.0%
Left before being seen (OP-22)
very high
Emergency department volume

Lower times are better. Reporting period ending September 2025. Source: CMS Timely and Effective Care. What these numbers mean.

Safety of care

Infections and sepsis care

  • MRSA bloodstream infectionsNo different · SIR 0.60
  • Catheter-associated urinary tract infections (CAUTI)Better than national · SIR 0.59
  • Clostridioides difficile (C. diff) infectionsBetter than national · SIR 0.22
  • Central line bloodstream infections (CLABSI)Better than national · SIR 0.41
  • Surgical site infections after abdominal hysterectomyNo different · SIR 1.37
  • Surgical site infections after colon surgeryNo different · SIR 1.29

48% of patients with severe sepsis or septic shock received all the recommended early care steps (SEP-1). Higher is better.

SIR is the standardized infection ratio: below 1 means fewer infections than predicted for a hospital like this one. Period ending September 2025. Source: CMS Healthcare-Associated Infections and Timely and Effective Care.

HCAHPS survey

What patients say

  • Patient survey star rating
  • Would definitely recommend54%
  • Rated the hospital 9 or 1056%
  • Completed surveys382

Survey period ending September 2025. Source: CMS HCAHPS Patient Survey.

Map

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34.20440, -77.92357

Within 25 miles

Nearby hospitals

Frequently asked questions

Where is Novant Health New Hanover Regional Medical Center located?

Novant Health New Hanover Regional Medical Center is at 2131 S 17th St, Wilmington, NC 28402 in New Hanover County.

Does Novant Health New Hanover Regional Medical Center have an emergency room?

Yes. Novant Health New Hanover Regional Medical Center reports emergency services to Medicare, and patients spent a median of 204 minutes in its emergency department before leaving. In a life-threatening emergency, call 911.

What is the CMS star rating of Novant Health New Hanover Regional Medical Center?

Novant Health New Hanover Regional Medical Center has a CMS Overall Hospital Quality Star Rating of 3 out of 5. The rating combines measures of mortality, safety of care, readmission, patient experience and timely and effective care, compared with hospitals nationwide.

Is Novant Health New Hanover Regional Medical Center a trauma center?

Yes. It is listed as a Level II trauma center in the HIFLD hospitals data, which is compiled from state trauma registries (source date April 2024). Trauma designations are renewed periodically, so confirm with the North Carolina EMS or trauma program. In an emergency, call 911: paramedics take seriously injured patients to the right trauma center.

What is the phone number of Novant Health New Hanover Regional Medical Center?

The main phone number on record with Medicare is (910) 343-7000.

Would patients recommend Novant Health New Hanover Regional Medical Center?

In the most recent HCAHPS patient survey (382 completed surveys), 54% of patients said they would definitely recommend the hospital, and 56% rated it 9 or 10 out of 10.

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