Rochester General Hospital in Rochester, NY
Also known as Rochester Regional Health: Rochester General Campus
In a medical emergency, call 911. This page is for information only.
About Rochester General Hospital
Rochester General Hospital is an acute care hospital in Rochester, Monroe County, New York. It reports its ownership to Medicare as nonprofit (private). It provides emergency services. Its CMS Overall Hospital Quality Star Rating is 2 out of 5. It has 528 licensed beds, according to state license data via HIFLD. It meets the CMS Birthing-Friendly designation criteria for maternity care. The nearest other listed hospital is Unity Specialty Hospital, about 3.9 mi away.
Quality ratings
How this hospital compares with the national rate on each measure group:
Source: Centers for Medicare & Medicaid Services, Hospital General Information. How star ratings work.
Emergency room times
Lower times are better. Reporting period ending September 2025. Source: CMS Timely and Effective Care. What these numbers mean.
Infections and sepsis care
- MRSA bloodstream infectionsNo different · SIR 0.67
- Catheter-associated urinary tract infections (CAUTI)Better than national · SIR 0.54
- Clostridioides difficile (C. diff) infectionsBetter than national · SIR 0.52
- Central line bloodstream infections (CLABSI)Better than national · SIR 0.48
- Surgical site infections after abdominal hysterectomyNo different · SIR 1.73
- Surgical site infections after colon surgeryNo different · SIR 0.49
45% of patients with severe sepsis or septic shock received all the recommended early care steps (SEP-1). Higher is better.
SIR is the standardized infection ratio: below 1 means fewer infections than predicted for a hospital like this one. Period ending September 2025. Source: CMS Healthcare-Associated Infections and Timely and Effective Care.
What patients say
- Patient survey star rating
- Would definitely recommend60%
- Rated the hospital 9 or 1059%
- Completed surveys3,464
Survey period ending September 2025. Source: CMS HCAHPS Patient Survey.
Map
43.19106, -77.58440
Nearby hospitals
- Unity Specialty Hospital89 Genesee Street, Rochester, NYAcute care hospital3.9 mi
- Highland Hospital1000 South Avenue, Rochester, NY · Emergency roomAcute care hospital4.0 mi
- Rochester Psychiatric Center1600 South Ave, Rochester, NY · Emergency roomPsychiatric hospital4.9 mi
- Strong Memorial Hospital601 Elmwood Ave, Rochester, NY · Level I traumaAcute care hospital5.0 mi
- University of Rochester Medical Center Main Campus601 Elmwood Avenue, Rochester, NY · Emergency roomHospital5.1 mi
- Unity Hospital1555 Long Pond Road, Rochester, NY · Emergency roomAcute care hospital5.9 mi
Frequently asked questions
Where is Rochester General Hospital located?
Rochester General Hospital is at 1425 Portland Avenue, Rochester, NY 14621 in Monroe County.
Does Rochester General Hospital have an emergency room?
Yes. Rochester General Hospital reports emergency services to Medicare, and patients spent a median of 233 minutes in its emergency department before leaving. In a life-threatening emergency, call 911.
What is the CMS star rating of Rochester General Hospital?
Rochester General Hospital has a CMS Overall Hospital Quality Star Rating of 2 out of 5. The rating combines measures of mortality, safety of care, readmission, patient experience and timely and effective care, compared with hospitals nationwide.
Is Rochester General Hospital a trauma center?
We have no trauma center designation on record for Rochester General Hospital. Hospitals without one still treat injuries in their emergency department and transfer patients who need a trauma center. Check the New York trauma program for the current list.
What is the phone number of Rochester General Hospital?
The main phone number on record with Medicare is (585) 922-4000.
Would patients recommend Rochester General Hospital?
In the most recent HCAHPS patient survey (3,464 completed surveys), 60% of patients said they would definitely recommend the hospital, and 59% rated it 9 or 10 out of 10.
Related guides
- ER Wait Times ExplainedHow triage and the Emergency Severity Index decide who is seen first, why emergency rooms get crowded and where to find timing data.
- What Is a Trauma Center? Levels I to V ExplainedWhat each trauma center level provides, who designates and verifies them, pediatric trauma centers and how trauma systems route patients.
- What Is a Teaching Hospital?How residency training works, who is on the care team, the benefits and trade-offs for patients, and your rights at an academic medical center.
- How to Read a Hospital BillItemized bills, EOBs and billing codes explained, plus No Surprises Act protections and a step-by-step way to check for errors.