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Acute care hospital Emergency room

CHI Health Bergan Mercy in Omaha, NE

In a medical emergency, call 911. This page is for information only.

Overview

About CHI Health Bergan Mercy

CHI Health Bergan Mercy is an acute care hospital in Omaha, Douglas County, Nebraska. It reports its ownership to Medicare as nonprofit (private). It provides emergency services. Its CMS Overall Hospital Quality Star Rating is 4 out of 5. It meets the CMS Birthing-Friendly designation criteria for maternity care. The nearest other listed hospital is Select Specialty Hospital - Omaha (Central Campus), about 0.2 mi away.

CMS Care Compare

Quality ratings

4
Overall Hospital Quality Star Rating, out of 5

How this hospital compares with the national rate on each measure group:

Mortality
8 no different
Deaths within 30 days for conditions such as heart attack, heart failure, pneumonia and stroke.
Safety of care
3 better · 3 no different
Infections and complications acquired in the hospital.
Readmission
1 better · 8 no different · 1 worse
Unplanned returns to the hospital after discharge.

Source: Centers for Medicare & Medicaid Services, Hospital General Information. How star ratings work.

Emergency department

Emergency room times

156 min
Median time in the ER before leaving (OP-18b)
4.0%
Left before being seen (OP-22)
very high
Emergency department volume

Lower times are better. Reporting period ending September 2025. Source: CMS Timely and Effective Care. What these numbers mean.

Safety of care

Infections and sepsis care

  • MRSA bloodstream infectionsNo different · SIR 1.01
  • Catheter-associated urinary tract infections (CAUTI)Better than national · SIR 0.14
  • Clostridioides difficile (C. diff) infectionsBetter than national · SIR 0.21
  • Central line bloodstream infections (CLABSI)No different · SIR 0.46
  • Surgical site infections after colon surgeryBetter than national · SIR 0.00

63% of patients with severe sepsis or septic shock received all the recommended early care steps (SEP-1). Higher is better.

SIR is the standardized infection ratio: below 1 means fewer infections than predicted for a hospital like this one. Period ending September 2025. Source: CMS Healthcare-Associated Infections and Timely and Effective Care.

HCAHPS survey

What patients say

  • Patient survey star rating
  • Would definitely recommend62%
  • Rated the hospital 9 or 1066%
  • Completed surveys589

Survey period ending September 2025. Source: CMS HCAHPS Patient Survey.

Map

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41.23796, -96.02879

Within 25 miles

Nearby hospitals

Frequently asked questions

Where is CHI Health Bergan Mercy located?

CHI Health Bergan Mercy is at 7500 Mercy Rd, Omaha, NE 68124 in Douglas County.

Does CHI Health Bergan Mercy have an emergency room?

Yes. CHI Health Bergan Mercy reports emergency services to Medicare, and patients spent a median of 156 minutes in its emergency department before leaving. In a life-threatening emergency, call 911.

What is the CMS star rating of CHI Health Bergan Mercy?

CHI Health Bergan Mercy has a CMS Overall Hospital Quality Star Rating of 4 out of 5. The rating combines measures of mortality, safety of care, readmission, patient experience and timely and effective care, compared with hospitals nationwide.

Is CHI Health Bergan Mercy a trauma center?

We have no trauma center designation on record for CHI Health Bergan Mercy. Hospitals without one still treat injuries in their emergency department and transfer patients who need a trauma center. Check the Nebraska trauma program for the current list.

What is the phone number of CHI Health Bergan Mercy?

The main phone number on record with Medicare is (402) 398-6020.

Would patients recommend CHI Health Bergan Mercy?

In the most recent HCAHPS patient survey (589 completed surveys), 62% of patients said they would definitely recommend the hospital, and 66% rated it 9 or 10 out of 10.