CHI Health Bergan Mercy in Omaha, NE
In a medical emergency, call 911. This page is for information only.
About CHI Health Bergan Mercy
CHI Health Bergan Mercy is an acute care hospital in Omaha, Douglas County, Nebraska. It reports its ownership to Medicare as nonprofit (private). It provides emergency services. Its CMS Overall Hospital Quality Star Rating is 4 out of 5. It meets the CMS Birthing-Friendly designation criteria for maternity care. The nearest other listed hospital is Select Specialty Hospital - Omaha (Central Campus), about 0.2 mi away.
Quality ratings
How this hospital compares with the national rate on each measure group:
Source: Centers for Medicare & Medicaid Services, Hospital General Information. How star ratings work.
Emergency room times
Lower times are better. Reporting period ending September 2025. Source: CMS Timely and Effective Care. What these numbers mean.
Infections and sepsis care
- MRSA bloodstream infectionsNo different · SIR 1.01
- Catheter-associated urinary tract infections (CAUTI)Better than national · SIR 0.14
- Clostridioides difficile (C. diff) infectionsBetter than national · SIR 0.21
- Central line bloodstream infections (CLABSI)No different · SIR 0.46
- Surgical site infections after colon surgeryBetter than national · SIR 0.00
63% of patients with severe sepsis or septic shock received all the recommended early care steps (SEP-1). Higher is better.
SIR is the standardized infection ratio: below 1 means fewer infections than predicted for a hospital like this one. Period ending September 2025. Source: CMS Healthcare-Associated Infections and Timely and Effective Care.
What patients say
- Patient survey star rating
- Would definitely recommend62%
- Rated the hospital 9 or 1066%
- Completed surveys589
Survey period ending September 2025. Source: CMS HCAHPS Patient Survey.
Map
41.23796, -96.02879
Nearby hospitals
- Select Specialty Hospital - Omaha (Central Campus)1870 South 75th Street, Omaha, NELong-term care hospital0.2 mi
- Midwest Surgical Hospital LLC7915 Farnam Drive, Omaha, NEAcute care hospital1.4 mi
- The Nebraska Methodist Hospital8303 Dodge St, Omaha, NE · Emergency roomAcute care hospital1.6 mi
- Children's Nebraska8200 Dodge St, Omaha, NE · Emergency roomChildren's hospital1.7 mi
- Omaha VA Medical Center (VA Nebraska Western Iowa Healthcare System)4101 Woolworth Avenue, Omaha, NE · Emergency roomVA medical center2.8 mi
- Douglas County Community Mental Health Center4102 Woolworth Ave, Omaha, NEPsychiatric hospital2.9 mi
- CHI Health Creighton University Medical Center - University Campus2412 Cuming Street, Omaha, NE · Emergency roomHospital4.7 mi
- The Nebraska Medical Center988102 Nebrasks Medical Center, Omaha, NE · Level I traumaAcute care hospital4.9 mi
- Boys Town National Research Hospital14000 Boys Town Hospital Road, Boys Town, NEChildren's hospital5.4 mi
- Nebraska Orthopaedic Hospital2808 South 143rd Plaza, Omaha, NE · Emergency roomAcute care hospital5.5 mi
Frequently asked questions
Where is CHI Health Bergan Mercy located?
CHI Health Bergan Mercy is at 7500 Mercy Rd, Omaha, NE 68124 in Douglas County.
Does CHI Health Bergan Mercy have an emergency room?
Yes. CHI Health Bergan Mercy reports emergency services to Medicare, and patients spent a median of 156 minutes in its emergency department before leaving. In a life-threatening emergency, call 911.
What is the CMS star rating of CHI Health Bergan Mercy?
CHI Health Bergan Mercy has a CMS Overall Hospital Quality Star Rating of 4 out of 5. The rating combines measures of mortality, safety of care, readmission, patient experience and timely and effective care, compared with hospitals nationwide.
Is CHI Health Bergan Mercy a trauma center?
We have no trauma center designation on record for CHI Health Bergan Mercy. Hospitals without one still treat injuries in their emergency department and transfer patients who need a trauma center. Check the Nebraska trauma program for the current list.
What is the phone number of CHI Health Bergan Mercy?
The main phone number on record with Medicare is (402) 398-6020.
Would patients recommend CHI Health Bergan Mercy?
In the most recent HCAHPS patient survey (589 completed surveys), 62% of patients said they would definitely recommend the hospital, and 66% rated it 9 or 10 out of 10.
Related guides
- How CMS Hospital Star Ratings WorkThe five measure groups behind the 1 to 5 star Overall Hospital Quality Star Rating, how it is calculated and what it leaves out.
- How to Choose a Hospital to Give BirthLevels of maternal and newborn care, the CMS Birthing-Friendly designation, quality data and questions to ask on a tour.
- How to Choose a HospitalA practical checklist for planned care: insurance networks, procedure volume, quality ratings, certifications and cost estimates.
- ER Wait Times ExplainedHow triage and the Emergency Severity Index decide who is seen first, why emergency rooms get crowded and where to find timing data.