Hospital Directory USA
Acute care hospitalLevel IV trauma

Munson Healthcare Otsego Memorial Hospital in Gaylord, MI

Directions (989) 731-2100 munsonhealthcare.org

In a medical emergency, call 911. This page is for information only.

Overview

About Munson Healthcare Otsego Memorial Hospital

Munson Healthcare Otsego Memorial Hospital is an acute care hospital in Gaylord, Otsego County, Michigan. It reports its ownership to Medicare as nonprofit (private). It does not report emergency services to Medicare. It is listed as a Level IV trauma center. Its CMS Overall Hospital Quality Star Rating is 4 out of 5. It has 46 licensed beds, according to state license data via HIFLD. It meets the CMS Birthing-Friendly designation criteria for maternity care.

CMS Care Compare

Quality ratings

4
Overall Hospital Quality Star Rating, out of 5

How this hospital compares with the national rate on each measure group:

Mortality
5 no different
Deaths within 30 days for conditions such as heart attack, heart failure, pneumonia and stroke.
Safety of care
3 no different
Infections and complications acquired in the hospital.
Readmission
6 no different · 2 worse
Unplanned returns to the hospital after discharge.

Source: Centers for Medicare & Medicaid Services, Hospital General Information. How star ratings work.

Emergency department

Emergency room times

177 min
Median time in the ER before leaving (OP-18b)
4.0%
Left before being seen (OP-22)
medium
Emergency department volume

Lower times are better. Reporting period ending September 2025. Source: CMS Timely and Effective Care. What these numbers mean.

Safety of care

Infections and sepsis care

  • Clostridioides difficile (C. diff) infectionsNo different · SIR 0.00
  • Surgical site infections after colon surgeryNo different · SIR 0.00

62% of patients with severe sepsis or septic shock received all the recommended early care steps (SEP-1). Higher is better.

SIR is the standardized infection ratio: below 1 means fewer infections than predicted for a hospital like this one. Period ending September 2025. Source: CMS Healthcare-Associated Infections and Timely and Effective Care.

HCAHPS survey

What patients say

  • Patient survey star rating
  • Would definitely recommend56%
  • Rated the hospital 9 or 1063%
  • Completed surveys368

Survey period ending September 2025. Source: CMS HCAHPS Patient Survey.

Map

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45.03497, -84.67398

Emergency care

Nearest hospitals with an emergency room

Frequently asked questions

Where is Munson Healthcare Otsego Memorial Hospital located?

Munson Healthcare Otsego Memorial Hospital is at 825 N Center Ave, Gaylord, MI 49735 in Otsego County.

Does Munson Healthcare Otsego Memorial Hospital have an emergency room?

Munson Healthcare Otsego Memorial Hospital does not report emergency services to Medicare. The nearest listed hospital with an emergency room is Munson Healthcare Grayling Hospital, about 25 mi away. In a life-threatening emergency, call 911.

What is the CMS star rating of Munson Healthcare Otsego Memorial Hospital?

Munson Healthcare Otsego Memorial Hospital has a CMS Overall Hospital Quality Star Rating of 4 out of 5. The rating combines measures of mortality, safety of care, readmission, patient experience and timely and effective care, compared with hospitals nationwide.

Is Munson Healthcare Otsego Memorial Hospital a trauma center?

Yes. It is listed as a Level IV trauma center in the HIFLD hospitals data, which is compiled from state trauma registries (source date April 2024). Trauma designations are renewed periodically, so confirm with the Michigan EMS or trauma program. In an emergency, call 911: paramedics take seriously injured patients to the right trauma center.

What is the phone number of Munson Healthcare Otsego Memorial Hospital?

The main phone number on record with Medicare is (989) 731-2100.

Would patients recommend Munson Healthcare Otsego Memorial Hospital?

In the most recent HCAHPS patient survey (368 completed surveys), 56% of patients said they would definitely recommend the hospital, and 63% rated it 9 or 10 out of 10.

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