Hospital Directory USA
Acute care hospital Emergency room

Heywood Hospital - in Gardner, MA

Also known as Heywood Memorial Hospital, Heywood

In a medical emergency, call 911. This page is for information only.

Overview

About Heywood Hospital -

Heywood Hospital - is an acute care hospital in Gardner, Worcester County, Massachusetts. It reports its ownership to Medicare as nonprofit (private). It provides emergency services. Its CMS Overall Hospital Quality Star Rating is 2 out of 5. It has 134 licensed beds, according to state license data via HIFLD. It meets the CMS Birthing-Friendly designation criteria for maternity care. The nearest other listed hospital is Athol Memorial Hospital, about 11 mi away.

CMS Care Compare

Quality ratings

2
Overall Hospital Quality Star Rating, out of 5

How this hospital compares with the national rate on each measure group:

Mortality
5 no different
Deaths within 30 days for conditions such as heart attack, heart failure, pneumonia and stroke.
Safety of care
4 no different
Infections and complications acquired in the hospital.
Readmission
6 no different · 3 worse
Unplanned returns to the hospital after discharge.

Source: Centers for Medicare & Medicaid Services, Hospital General Information. How star ratings work.

Emergency department

Emergency room times

192 min
Median time in the ER before leaving (OP-18b)
3.0%
Left before being seen (OP-22)
low
Emergency department volume

Lower times are better. Reporting period ending September 2025. Source: CMS Timely and Effective Care. What these numbers mean.

Safety of care

Infections and sepsis care

  • Catheter-associated urinary tract infections (CAUTI)No different · SIR 0.00
  • Clostridioides difficile (C. diff) infectionsBetter than national · SIR 0.14

40% of patients with severe sepsis or septic shock received all the recommended early care steps (SEP-1). Higher is better.

SIR is the standardized infection ratio: below 1 means fewer infections than predicted for a hospital like this one. Period ending September 2025. Source: CMS Healthcare-Associated Infections and Timely and Effective Care.

HCAHPS survey

What patients say

  • Patient survey star rating
  • Would definitely recommend71%
  • Rated the hospital 9 or 1070%
  • Completed surveys491

Survey period ending September 2025. Source: CMS HCAHPS Patient Survey.

Map

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42.58689, -71.98640

Within 25 miles

Nearby hospitals

Frequently asked questions

Where is Heywood Hospital - located?

Heywood Hospital - is at 242 Green Street, Gardner, MA 01440 in Worcester County.

Does Heywood Hospital - have an emergency room?

Yes. Heywood Hospital - reports emergency services to Medicare, and patients spent a median of 192 minutes in its emergency department before leaving. In a life-threatening emergency, call 911.

What is the CMS star rating of Heywood Hospital -?

Heywood Hospital - has a CMS Overall Hospital Quality Star Rating of 2 out of 5. The rating combines measures of mortality, safety of care, readmission, patient experience and timely and effective care, compared with hospitals nationwide.

Is Heywood Hospital - a trauma center?

We have no trauma center designation on record for Heywood Hospital -. Hospitals without one still treat injuries in their emergency department and transfer patients who need a trauma center. Check the Massachusetts trauma program for the current list.

What is the phone number of Heywood Hospital -?

The main phone number on record with Medicare is (978) 632-3420.

Would patients recommend Heywood Hospital -?

In the most recent HCAHPS patient survey (491 completed surveys), 71% of patients said they would definitely recommend the hospital, and 70% rated it 9 or 10 out of 10.