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Acute care hospital Emergency room

Highlands Arh Regional Medical Center in Prestonsburg, KY

Directions (606) 886-8511 providers.arh.org

In a medical emergency, call 911. This page is for information only.

Overview

About Highlands Arh Regional Medical Center

Highlands Arh Regional Medical Center is an acute care hospital in Prestonsburg, Floyd County, Kentucky. It reports its ownership to Medicare as for-profit. It provides emergency services. Its CMS Overall Hospital Quality Star Rating is 2 out of 5. It has 174 licensed beds, according to state license data via HIFLD. It meets the CMS Birthing-Friendly designation criteria for maternity care. The nearest other listed hospital is Paintsville Arh Hospital, about 6.4 mi away.

CMS Care Compare

Quality ratings

2
Overall Hospital Quality Star Rating, out of 5

How this hospital compares with the national rate on each measure group:

Mortality
6 no different
Deaths within 30 days for conditions such as heart attack, heart failure, pneumonia and stroke.
Safety of care
1 better · 4 no different
Infections and complications acquired in the hospital.
Readmission
4 no different · 2 worse
Unplanned returns to the hospital after discharge.

Source: Centers for Medicare & Medicaid Services, Hospital General Information. How star ratings work.

Emergency department

Emergency room times

190 min
Median time in the ER before leaving (OP-18b)
2.0%
Left before being seen (OP-22)
medium
Emergency department volume

Lower times are better. Reporting period ending September 2025. Source: CMS Timely and Effective Care. What these numbers mean.

Safety of care

Infections and sepsis care

  • MRSA bloodstream infectionsNo different · SIR 0.59
  • Catheter-associated urinary tract infections (CAUTI)No different · SIR 0.00
  • Clostridioides difficile (C. diff) infectionsNo different · SIR 0.43
  • Central line bloodstream infections (CLABSI)No different · SIR 1.36

58% of patients with severe sepsis or septic shock received all the recommended early care steps (SEP-1). Higher is better.

SIR is the standardized infection ratio: below 1 means fewer infections than predicted for a hospital like this one. Period ending September 2025. Source: CMS Healthcare-Associated Infections and Timely and Effective Care.

HCAHPS survey

What patients say

  • Patient survey star rating
  • Would definitely recommend66%
  • Rated the hospital 9 or 1065%
  • Completed surveys219

Survey period ending September 2025. Source: CMS HCAHPS Patient Survey.

Map

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37.72970, -82.76843

Within 25 miles

Nearby hospitals

Frequently asked questions

Where is Highlands Arh Regional Medical Center located?

Highlands Arh Regional Medical Center is at 5000 Kentucky Route 321, Prestonsburg, KY 41653 in Floyd County.

Does Highlands Arh Regional Medical Center have an emergency room?

Yes. Highlands Arh Regional Medical Center reports emergency services to Medicare, and patients spent a median of 190 minutes in its emergency department before leaving. In a life-threatening emergency, call 911.

What is the CMS star rating of Highlands Arh Regional Medical Center?

Highlands Arh Regional Medical Center has a CMS Overall Hospital Quality Star Rating of 2 out of 5. The rating combines measures of mortality, safety of care, readmission, patient experience and timely and effective care, compared with hospitals nationwide.

Is Highlands Arh Regional Medical Center a trauma center?

We have no trauma center designation on record for Highlands Arh Regional Medical Center. Hospitals without one still treat injuries in their emergency department and transfer patients who need a trauma center. Check the Kentucky trauma program for the current list.

What is the phone number of Highlands Arh Regional Medical Center?

The main phone number on record with Medicare is (606) 886-8511.

Would patients recommend Highlands Arh Regional Medical Center?

In the most recent HCAHPS patient survey (219 completed surveys), 66% of patients said they would definitely recommend the hospital, and 65% rated it 9 or 10 out of 10.

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