Hilo Benioff Medical Center in Hilo, HI
Also known as Hilo Medical Center
In a medical emergency, call 911. This page is for information only.
About Hilo Benioff Medical Center
Hilo Benioff Medical Center is an acute care hospital in Hilo, Hawaii County, Hawaii. It reports its ownership to Medicare as public (state government). It provides emergency services. Its CMS Overall Hospital Quality Star Rating is 3 out of 5. It has 166 licensed beds, according to state license data via HIFLD. It meets the CMS Birthing-Friendly designation criteria for maternity care.
Quality ratings
How this hospital compares with the national rate on each measure group:
Source: Centers for Medicare & Medicaid Services, Hospital General Information. How star ratings work.
Emergency room times
Lower times are better. Reporting period ending September 2025. Source: CMS Timely and Effective Care. What these numbers mean.
Infections and sepsis care
- MRSA bloodstream infectionsNo different · SIR 0.00
- Catheter-associated urinary tract infections (CAUTI)No different · SIR 0.40
- Clostridioides difficile (C. diff) infectionsBetter than national · SIR 0.45
- Central line bloodstream infections (CLABSI)Better than national · SIR 0.00
- Surgical site infections after colon surgeryNo different · SIR 0.51
67% of patients with severe sepsis or septic shock received all the recommended early care steps (SEP-1). Higher is better.
SIR is the standardized infection ratio: below 1 means fewer infections than predicted for a hospital like this one. Period ending September 2025. Source: CMS Healthcare-Associated Infections and Timely and Effective Care.
What patients say
- Patient survey star rating
- Would definitely recommend63%
- Rated the hospital 9 or 1062%
- Completed surveys758
Survey period ending September 2025. Source: CMS HCAHPS Patient Survey.
Map
19.71751, -155.11333
Frequently asked questions
Where is Hilo Benioff Medical Center located?
Hilo Benioff Medical Center is at 1190 Waianuenue Avenue, Hilo, HI 96720 in Hawaii County.
Does Hilo Benioff Medical Center have an emergency room?
Yes. Hilo Benioff Medical Center reports emergency services to Medicare, and patients spent a median of 148 minutes in its emergency department before leaving. In a life-threatening emergency, call 911.
What is the CMS star rating of Hilo Benioff Medical Center?
Hilo Benioff Medical Center has a CMS Overall Hospital Quality Star Rating of 3 out of 5. The rating combines measures of mortality, safety of care, readmission, patient experience and timely and effective care, compared with hospitals nationwide.
Is Hilo Benioff Medical Center a trauma center?
We have no trauma center designation on record for Hilo Benioff Medical Center. Hospitals without one still treat injuries in their emergency department and transfer patients who need a trauma center. Check the Hawaii trauma program for the current list.
What is the phone number of Hilo Benioff Medical Center?
The main phone number on record with Medicare is (808) 932-3000.
Would patients recommend Hilo Benioff Medical Center?
In the most recent HCAHPS patient survey (758 completed surveys), 63% of patients said they would definitely recommend the hospital, and 62% rated it 9 or 10 out of 10.
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