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Acute care hospital Emergency room

The Hospital of Central Connecticut in New Britain, CT

Also known as The Hospital of Central Connecticut - New Britain General Campus

In a medical emergency, call 911. This page is for information only.

Overview

About The Hospital of Central Connecticut

The Hospital of Central Connecticut is an acute care hospital in New Britain, Hartford County, Connecticut. It reports its ownership to Medicare as nonprofit (other). It provides emergency services. Its CMS Overall Hospital Quality Star Rating is 2 out of 5. It has 446 licensed beds, according to state license data via HIFLD. It meets the CMS Birthing-Friendly designation criteria for maternity care. The nearest other listed hospital is Hospital for Special Care, about 2.0 mi away.

CMS Care Compare

Quality ratings

2
Overall Hospital Quality Star Rating, out of 5

How this hospital compares with the national rate on each measure group:

Mortality
7 no different
Deaths within 30 days for conditions such as heart attack, heart failure, pneumonia and stroke.
Safety of care
3 better · 4 no different
Infections and complications acquired in the hospital.
Readmission
6 no different · 2 worse
Unplanned returns to the hospital after discharge.

Source: Centers for Medicare & Medicaid Services, Hospital General Information. How star ratings work.

Emergency department

Emergency room times

173 min
Median time in the ER before leaving (OP-18b)
3.0%
Left before being seen (OP-22)
very high
Emergency department volume

Lower times are better. Reporting period ending September 2025. Source: CMS Timely and Effective Care. What these numbers mean.

Safety of care

Infections and sepsis care

  • MRSA bloodstream infectionsBetter than national · SIR 0.00
  • Catheter-associated urinary tract infections (CAUTI)Better than national · SIR 0.14
  • Clostridioides difficile (C. diff) infectionsBetter than national · SIR 0.17
  • Central line bloodstream infections (CLABSI)Better than national · SIR 0.26
  • Surgical site infections after abdominal hysterectomyNo different · SIR 0.52
  • Surgical site infections after colon surgeryNo different · SIR 0.55

53% of patients with severe sepsis or septic shock received all the recommended early care steps (SEP-1). Higher is better.

SIR is the standardized infection ratio: below 1 means fewer infections than predicted for a hospital like this one. Period ending September 2025. Source: CMS Healthcare-Associated Infections and Timely and Effective Care.

HCAHPS survey

What patients say

  • Patient survey star rating
  • Would definitely recommend64%
  • Rated the hospital 9 or 1065%
  • Completed surveys1,044

Survey period ending September 2025. Source: CMS HCAHPS Patient Survey.

Map

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41.66206, -72.78539

Within 25 miles

Nearby hospitals

Frequently asked questions

Where is The Hospital of Central Connecticut located?

The Hospital of Central Connecticut is at 100 Grand Street, New Britain, CT 06050 in Hartford County.

Does The Hospital of Central Connecticut have an emergency room?

Yes. The Hospital of Central Connecticut reports emergency services to Medicare, and patients spent a median of 173 minutes in its emergency department before leaving. In a life-threatening emergency, call 911.

What is the CMS star rating of The Hospital of Central Connecticut?

The Hospital of Central Connecticut has a CMS Overall Hospital Quality Star Rating of 2 out of 5. The rating combines measures of mortality, safety of care, readmission, patient experience and timely and effective care, compared with hospitals nationwide.

Is The Hospital of Central Connecticut a trauma center?

We have no trauma center designation on record for The Hospital of Central Connecticut. Hospitals without one still treat injuries in their emergency department and transfer patients who need a trauma center. Check the Connecticut trauma program for the current list.

What is the phone number of The Hospital of Central Connecticut?

The main phone number on record with Medicare is (860) 224-5011.

Would patients recommend The Hospital of Central Connecticut?

In the most recent HCAHPS patient survey (1,044 completed surveys), 64% of patients said they would definitely recommend the hospital, and 65% rated it 9 or 10 out of 10.