Banner Lassen Medical Center in Susanville, CA
In a medical emergency, call 911. This page is for information only.
About Banner Lassen Medical Center
Banner Lassen Medical Center is a critical access hospital in Susanville, Lassen County, California. It reports its ownership to Medicare as nonprofit (private). It provides emergency services. It is listed as a Level IV trauma center. Its CMS Overall Hospital Quality Star Rating is 3 out of 5. It has 25 licensed beds, according to state license data via HIFLD. It meets the CMS Birthing-Friendly designation criteria for maternity care.
Quality ratings
How this hospital compares with the national rate on each measure group:
Source: Centers for Medicare & Medicaid Services, Hospital General Information. How star ratings work.
Emergency room times
Lower times are better. Reporting period ending September 2025. Source: CMS Timely and Effective Care. What these numbers mean.
What patients say
- Would definitely recommend62%
- Rated the hospital 9 or 1070%
- Completed surveys77
Survey period ending September 2025. Source: CMS HCAHPS Patient Survey.
Map
40.44444, -120.62661
Frequently asked questions
Where is Banner Lassen Medical Center located?
Banner Lassen Medical Center is at 1800 Spring Ridge Drive, Susanville, CA 96130 in Lassen County.
Does Banner Lassen Medical Center have an emergency room?
Yes. Banner Lassen Medical Center reports emergency services to Medicare, and patients spent a median of 116 minutes in its emergency department before leaving. In a life-threatening emergency, call 911.
What is the CMS star rating of Banner Lassen Medical Center?
Banner Lassen Medical Center has a CMS Overall Hospital Quality Star Rating of 3 out of 5. The rating combines measures of mortality, safety of care, readmission, patient experience and timely and effective care, compared with hospitals nationwide.
Is Banner Lassen Medical Center a trauma center?
Yes. It is listed as a Level IV trauma center in the HIFLD hospitals data, which is compiled from state trauma registries (source date March 2024). Trauma designations are renewed periodically, so confirm with the California EMS or trauma program. In an emergency, call 911: paramedics take seriously injured patients to the right trauma center.
What is the phone number of Banner Lassen Medical Center?
The main phone number on record with Medicare is (530) 252-2000.
Would patients recommend Banner Lassen Medical Center?
In the most recent HCAHPS patient survey (77 completed surveys), 62% of patients said they would definitely recommend the hospital, and 70% rated it 9 or 10 out of 10.
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