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Acute care hospital Emergency roomLevel I trauma

Banner - University Medical Center Phoenix in Phoenix, AZ

Directions (602) 839-2000 bannerhealth.com

In a medical emergency, call 911. This page is for information only.

Overview

About Banner - University Medical Center Phoenix

Banner - University Medical Center Phoenix is an acute care hospital in Phoenix, Maricopa County, Arizona. It reports its ownership to Medicare as nonprofit (other). It provides emergency services. It is listed as a Level I trauma center. Its CMS Overall Hospital Quality Star Rating is 3 out of 5. It has 766 licensed beds, according to state license data via HIFLD. It meets the CMS Birthing-Friendly designation criteria for maternity care. Select Specialty Hospital Arizona is on the same campus or next door.

CMS Care Compare

Quality ratings

3
Overall Hospital Quality Star Rating, out of 5

How this hospital compares with the national rate on each measure group:

Mortality
1 better · 7 no different
Deaths within 30 days for conditions such as heart attack, heart failure, pneumonia and stroke.
Safety of care
3 better · 3 no different · 1 worse
Infections and complications acquired in the hospital.
Readmission
1 better · 7 no different · 2 worse
Unplanned returns to the hospital after discharge.

Source: Centers for Medicare & Medicaid Services, Hospital General Information. How star ratings work.

Emergency department

Emergency room times

266 min
Median time in the ER before leaving (OP-18b)
3.0%
Left before being seen (OP-22)
very high
Emergency department volume

Lower times are better. Reporting period ending September 2025. Source: CMS Timely and Effective Care. What these numbers mean.

Safety of care

Infections and sepsis care

  • MRSA bloodstream infectionsBetter than national · SIR 0.35
  • Catheter-associated urinary tract infections (CAUTI)Better than national · SIR 0.10
  • Clostridioides difficile (C. diff) infectionsBetter than national · SIR 0.25
  • Central line bloodstream infections (CLABSI)Better than national · SIR 0.61
  • Surgical site infections after abdominal hysterectomyNo different · SIR 0.52
  • Surgical site infections after colon surgeryNo different · SIR 1.04

58% of patients with severe sepsis or septic shock received all the recommended early care steps (SEP-1). Higher is better.

SIR is the standardized infection ratio: below 1 means fewer infections than predicted for a hospital like this one. Period ending September 2025. Source: CMS Healthcare-Associated Infections and Timely and Effective Care.

HCAHPS survey

What patients say

  • Patient survey star rating
  • Would definitely recommend68%
  • Rated the hospital 9 or 1068%
  • Completed surveys1,209

Survey period ending September 2025. Source: CMS HCAHPS Patient Survey.

Map

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33.46565, -112.05949

Within 25 miles

Nearby hospitals

Frequently asked questions

Where is Banner - University Medical Center Phoenix located?

Banner - University Medical Center Phoenix is at 1111 East Mcdowell Road, Phoenix, AZ 85006 in Maricopa County.

Does Banner - University Medical Center Phoenix have an emergency room?

Yes. Banner - University Medical Center Phoenix reports emergency services to Medicare, and patients spent a median of 266 minutes in its emergency department before leaving. In a life-threatening emergency, call 911.

What is the CMS star rating of Banner - University Medical Center Phoenix?

Banner - University Medical Center Phoenix has a CMS Overall Hospital Quality Star Rating of 3 out of 5. The rating combines measures of mortality, safety of care, readmission, patient experience and timely and effective care, compared with hospitals nationwide.

Is Banner - University Medical Center Phoenix a trauma center?

Yes. It is listed as a Level I trauma center in the HIFLD hospitals data, which is compiled from state trauma registries (source date April 2024). Trauma designations are renewed periodically, so confirm with the Arizona EMS or trauma program. In an emergency, call 911: paramedics take seriously injured patients to the right trauma center.

What is the phone number of Banner - University Medical Center Phoenix?

The main phone number on record with Medicare is (602) 839-2000.

Would patients recommend Banner - University Medical Center Phoenix?

In the most recent HCAHPS patient survey (1,209 completed surveys), 68% of patients said they would definitely recommend the hospital, and 68% rated it 9 or 10 out of 10.

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