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Acute care hospital Emergency roomLevel IV trauma

Banner Estrella Medical Center in Phoenix, AZ

Directions (623) 327-4000 bannerhealth.com

In a medical emergency, call 911. This page is for information only.

Overview

About Banner Estrella Medical Center

Banner Estrella Medical Center is an acute care hospital in Phoenix, Maricopa County, Arizona. It reports its ownership to Medicare as nonprofit (private). It provides emergency services. It is listed as a Level IV trauma center. Its CMS Overall Hospital Quality Star Rating is 3 out of 5. It has 317 licensed beds, according to state license data via HIFLD. It meets the CMS Birthing-Friendly designation criteria for maternity care. The nearest other listed hospital is Copper Springs East- Gilbert, about 2.0 mi away.

CMS Care Compare

Quality ratings

3
Overall Hospital Quality Star Rating, out of 5

How this hospital compares with the national rate on each measure group:

Mortality
1 better · 7 no different
Deaths within 30 days for conditions such as heart attack, heart failure, pneumonia and stroke.
Safety of care
2 better · 5 no different
Infections and complications acquired in the hospital.
Readmission
7 no different · 1 worse
Unplanned returns to the hospital after discharge.

Source: Centers for Medicare & Medicaid Services, Hospital General Information. How star ratings work.

Emergency department

Emergency room times

236 min
Median time in the ER before leaving (OP-18b)
3.0%
Left before being seen (OP-22)
very high
Emergency department volume

Lower times are better. Reporting period ending September 2025. Source: CMS Timely and Effective Care. What these numbers mean.

Safety of care

Infections and sepsis care

  • MRSA bloodstream infectionsNo different · SIR 0.53
  • Catheter-associated urinary tract infections (CAUTI)Better than national · SIR 0.18
  • Clostridioides difficile (C. diff) infectionsBetter than national · SIR 0.61
  • Central line bloodstream infections (CLABSI)No different · SIR 0.73
  • Surgical site infections after abdominal hysterectomyNo different · SIR 1.04
  • Surgical site infections after colon surgeryNo different · SIR 0.98

55% of patients with severe sepsis or septic shock received all the recommended early care steps (SEP-1). Higher is better.

SIR is the standardized infection ratio: below 1 means fewer infections than predicted for a hospital like this one. Period ending September 2025. Source: CMS Healthcare-Associated Infections and Timely and Effective Care.

HCAHPS survey

What patients say

  • Patient survey star rating
  • Would definitely recommend68%
  • Rated the hospital 9 or 1067%
  • Completed surveys882

Survey period ending September 2025. Source: CMS HCAHPS Patient Survey.

Map

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33.47823, -112.25756

Within 25 miles

Nearby hospitals

Frequently asked questions

Where is Banner Estrella Medical Center located?

Banner Estrella Medical Center is at 9201 West Thomas Road, Phoenix, AZ 85037 in Maricopa County.

Does Banner Estrella Medical Center have an emergency room?

Yes. Banner Estrella Medical Center reports emergency services to Medicare, and patients spent a median of 236 minutes in its emergency department before leaving. In a life-threatening emergency, call 911.

What is the CMS star rating of Banner Estrella Medical Center?

Banner Estrella Medical Center has a CMS Overall Hospital Quality Star Rating of 3 out of 5. The rating combines measures of mortality, safety of care, readmission, patient experience and timely and effective care, compared with hospitals nationwide.

Is Banner Estrella Medical Center a trauma center?

Yes. It is listed as a Level IV trauma center in the HIFLD hospitals data, which is compiled from state trauma registries (source date April 2024). Trauma designations are renewed periodically, so confirm with the Arizona EMS or trauma program. In an emergency, call 911: paramedics take seriously injured patients to the right trauma center.

What is the phone number of Banner Estrella Medical Center?

The main phone number on record with Medicare is (623) 327-4000.

Would patients recommend Banner Estrella Medical Center?

In the most recent HCAHPS patient survey (882 completed surveys), 68% of patients said they would definitely recommend the hospital, and 67% rated it 9 or 10 out of 10.

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