Hospital Directory USA
Acute care hospitalLevel I trauma

Banner Thunderbird Medical Center in Glendale, AZ

Directions (602) 865-4470 bannerhealth.com

In a medical emergency, call 911. This page is for information only.

Overview

About Banner Thunderbird Medical Center

Banner Thunderbird Medical Center is an acute care hospital in Glendale, Maricopa County, Arizona. It reports its ownership to Medicare as public (hospital district or authority). It does not report emergency services to Medicare. It is listed as a Level I trauma center. Its CMS Overall Hospital Quality Star Rating is 4 out of 5. It has 595 licensed beds, according to state license data via HIFLD. It meets the CMS Birthing-Friendly designation criteria for maternity care. The nearest other listed hospital is Encompass Health Valley of the Sun Rehab Hospital, about 1.3 mi away.

CMS Care Compare

Quality ratings

4
Overall Hospital Quality Star Rating, out of 5

How this hospital compares with the national rate on each measure group:

Mortality
8 no different
Deaths within 30 days for conditions such as heart attack, heart failure, pneumonia and stroke.
Safety of care
4 better · 3 no different
Infections and complications acquired in the hospital.
Readmission
8 no different · 2 worse
Unplanned returns to the hospital after discharge.

Source: Centers for Medicare & Medicaid Services, Hospital General Information. How star ratings work.

Emergency department

Emergency room times

234 min
Median time in the ER before leaving (OP-18b)
3.0%
Left before being seen (OP-22)
very high
Emergency department volume

Lower times are better. Reporting period ending September 2025. Source: CMS Timely and Effective Care. What these numbers mean.

Safety of care

Infections and sepsis care

  • MRSA bloodstream infectionsBetter than national · SIR 0.10
  • Catheter-associated urinary tract infections (CAUTI)Better than national · SIR 0.36
  • Clostridioides difficile (C. diff) infectionsBetter than national · SIR 0.35
  • Central line bloodstream infections (CLABSI)No different · SIR 0.64
  • Surgical site infections after abdominal hysterectomyNo different · SIR 0.96
  • Surgical site infections after colon surgeryNo different · SIR 0.80

65% of patients with severe sepsis or septic shock received all the recommended early care steps (SEP-1). Higher is better.

SIR is the standardized infection ratio: below 1 means fewer infections than predicted for a hospital like this one. Period ending September 2025. Source: CMS Healthcare-Associated Infections and Timely and Effective Care.

HCAHPS survey

What patients say

  • Patient survey star rating
  • Would definitely recommend57%
  • Rated the hospital 9 or 1057%
  • Completed surveys1,165

Survey period ending September 2025. Source: CMS HCAHPS Patient Survey.

Map

Loading map…

33.61069, -112.18039

Emergency care

Nearest hospitals with an emergency room

Within 25 miles

Nearby hospitals

Frequently asked questions

Where is Banner Thunderbird Medical Center located?

Banner Thunderbird Medical Center is at 5555 West Thunderbird Road, Glendale, AZ 85306 in Maricopa County.

Does Banner Thunderbird Medical Center have an emergency room?

Banner Thunderbird Medical Center does not report emergency services to Medicare. The nearest listed hospital with an emergency room is Abrazo Arrowhead Hospital, about 3.3 mi away. In a life-threatening emergency, call 911.

What is the CMS star rating of Banner Thunderbird Medical Center?

Banner Thunderbird Medical Center has a CMS Overall Hospital Quality Star Rating of 4 out of 5. The rating combines measures of mortality, safety of care, readmission, patient experience and timely and effective care, compared with hospitals nationwide.

Is Banner Thunderbird Medical Center a trauma center?

Yes. It is listed as a Level I trauma center in the HIFLD hospitals data, which is compiled from state trauma registries (source date April 2024). Trauma designations are renewed periodically, so confirm with the Arizona EMS or trauma program. In an emergency, call 911: paramedics take seriously injured patients to the right trauma center.

What is the phone number of Banner Thunderbird Medical Center?

The main phone number on record with Medicare is (602) 865-4470.

Would patients recommend Banner Thunderbird Medical Center?

In the most recent HCAHPS patient survey (1,165 completed surveys), 57% of patients said they would definitely recommend the hospital, and 57% rated it 9 or 10 out of 10.

Guides

Related guides