Hospital Directory USA
Acute care hospital Emergency room

Mercy Gilbert Medical Center in Gilbert, AZ

Also known as Dignity Health Mercy Gilbert Medical Center

Directions (480) 728-8000 dignityhealth.org

In a medical emergency, call 911. This page is for information only.

Overview

About Mercy Gilbert Medical Center

Mercy Gilbert Medical Center is an acute care hospital in Gilbert, Maricopa County, Arizona. It reports its ownership to Medicare as nonprofit (church-affiliated). It provides emergency services. Its CMS Overall Hospital Quality Star Rating is 5 out of 5. It has 197 licensed beds, according to state license data via HIFLD. It meets the CMS Birthing-Friendly designation criteria for maternity care. The nearest other listed hospital is Dignity Health East Valley Rehabilitation Hospital, about 2.2 mi away.

CMS Care Compare

Quality ratings

5
Overall Hospital Quality Star Rating, out of 5

How this hospital compares with the national rate on each measure group:

Mortality
1 better · 6 no different
Deaths within 30 days for conditions such as heart attack, heart failure, pneumonia and stroke.
Safety of care
2 better · 5 no different · 1 worse
Infections and complications acquired in the hospital.
Readmission
10 no different
Unplanned returns to the hospital after discharge.

Source: Centers for Medicare & Medicaid Services, Hospital General Information. How star ratings work.

Emergency department

Emergency room times

215 min
Median time in the ER before leaving (OP-18b)
2.0%
Left before being seen (OP-22)
high
Emergency department volume

Lower times are better. Reporting period ending September 2025. Source: CMS Timely and Effective Care. What these numbers mean.

Safety of care

Infections and sepsis care

  • MRSA bloodstream infectionsNo different · SIR 0.00
  • Catheter-associated urinary tract infections (CAUTI)No different · SIR 0.41
  • Clostridioides difficile (C. diff) infectionsBetter than national · SIR 0.33
  • Central line bloodstream infections (CLABSI)No different · SIR 0.99
  • Surgical site infections after abdominal hysterectomyNo different · SIR 2.71
  • Surgical site infections after colon surgeryNo different · SIR 0.76

81% of patients with severe sepsis or septic shock received all the recommended early care steps (SEP-1). Higher is better.

SIR is the standardized infection ratio: below 1 means fewer infections than predicted for a hospital like this one. Period ending September 2025. Source: CMS Healthcare-Associated Infections and Timely and Effective Care.

HCAHPS survey

What patients say

  • Patient survey star rating
  • Would definitely recommend77%
  • Rated the hospital 9 or 1075%
  • Completed surveys553

Survey period ending September 2025. Source: CMS HCAHPS Patient Survey.

Map

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33.28616, -111.75534

Within 25 miles

Nearby hospitals

Frequently asked questions

Where is Mercy Gilbert Medical Center located?

Mercy Gilbert Medical Center is at 3555 South Val Vista Drive, Gilbert, AZ 85297 in Maricopa County.

Does Mercy Gilbert Medical Center have an emergency room?

Yes. Mercy Gilbert Medical Center reports emergency services to Medicare, and patients spent a median of 215 minutes in its emergency department before leaving. In a life-threatening emergency, call 911.

What is the CMS star rating of Mercy Gilbert Medical Center?

Mercy Gilbert Medical Center has a CMS Overall Hospital Quality Star Rating of 5 out of 5. The rating combines measures of mortality, safety of care, readmission, patient experience and timely and effective care, compared with hospitals nationwide.

Is Mercy Gilbert Medical Center a trauma center?

We have no trauma center designation on record for Mercy Gilbert Medical Center. Hospitals without one still treat injuries in their emergency department and transfer patients who need a trauma center. Check the Arizona trauma program for the current list.

What is the phone number of Mercy Gilbert Medical Center?

The main phone number on record with Medicare is (480) 728-8000.

Would patients recommend Mercy Gilbert Medical Center?

In the most recent HCAHPS patient survey (553 completed surveys), 77% of patients said they would definitely recommend the hospital, and 75% rated it 9 or 10 out of 10.

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